OTACHE JOY ENE
Ikorodu,Lagos State
Summary
Strategic relationship builder with a proven track record in driving adoption of financial solutions and exceeding sales targets. Skilled in business development, client management, and leveraging CRM tools to identify market opportunities and enhance customer satisfaction. Adept at collaborating with teams to improve service delivery and foster longterm partnerships.
Professional with experience in onboarding and managing merchants to enhance the adoption of financial solutions. Demonstrated ability to build and maintain strong business relationships, ensuring client satisfaction and retention through effective communication and problem-solving. Conducted market analysis to identify business opportunities, contributing to improved service delivery and operational efficiency. Proficient in utilizing CRM tools for client management and data reporting, supporting business development initiatives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Key Account Business Developer
OPay Nigeria
09.2025 - Current
- Onboard and manage merchants to drive adoption of special payment and financial solutions.
- Build and maintain strong business relationships to ensure client satisfaction and retention.
- Conduct field visits to identify business opportunities and market trends.
- Collaborate with internal teams to resolve client challenges and improve service delivery.
- Consistently exceed sales and activation targets through effective relationship management.
- Maintained a comprehensive database of contacts in order to build relationships with prospects.
- Identified target markets for new products and services based on customer feedback and market research data.
- Built and established strong relationships with customers, enabling long-term partnerships.
Customer Service Associate
Union bank
Gombe
04.2025 - 08.2025
- Assisted customers in resolving inquiries and issues, enhancing overall satisfaction and loyalty through effective communication.
- Processed customer transactions accurately and efficiently, ensuring compliance with financial regulations and internal policies.
- Collaborated with team members to streamline service processes, contributing to improved response times and operational efficiency.
Direct Sales Agent
Union Bank of Nigeria
01.2023 - 08.2025
- Marketed and opened savings and current accounts for individuals and SMEs.
- Exceeded monthly sales targets by 20-25% through referrals and active prospecting.
- Promoted digital banking products and financial solutions to increase customer engagement.
- Used CRM tools to track leads and improve client conversion rates.
- Performed regular follow-ups with customers to ensure their continued satisfaction with products and services provided.
- Cultivated a thorough knowledge of product features and benefits to better assist customers.
NYSC
Government Senior Secondary School, New Nyanya
11.2021 - 11.2022
- Taught English Language and communication skills; mentored students for improved academic performance.
Digital Marketer
Angel's Collection
02.2021 - 12.2021
- Created and managed online marketing campaigns that improved brand visibility.
- Responded to customer inquiries and built relationships through social media engagement.
Cashier Supervisor
RENO
Abuja
03.2021 - 11.2021
- Supervised daily cash handling operations, ensuring accurate transactions and adherence to financial compliance standards.
- Trained and mentored new cashiers, enhancing team performance and improving customer service efficiency.
- Implemented inventory management practices, reducing discrepancies and optimizing stock levels for merchandise availability.
Social Media Manager & Content Writer
ASH 7 Studio
01.2020
- Developed engaging social media content that increased audience engagement and visibility.
Education
B.Sc. - Mass Communication
Benue State University
MakurdiSenior School Certificate (SSCE) -
St. Morris College
LagosSkills
- Key Account Management
- Relationship Management
- Merchant Acquisition
- Merchant Retention
- Selling
- Payment Solutions
- Financial Solutions
- Customer Relationship Management
- Business Development
- Negotiation
- Digital Banking
- Financial Advisory
- Microsoft Office
- Excel Reporting
- CRM Tools
- CRM Software
- Lead Tracking
- Client Management
- Microsoft Office Suite
- Excel
- Word
- PowerPoint
- Canva
- Digital Marketing Tools
- Data Reporting
- Documentation
- Client onboarding
- Relationship management
- Market analysis
- Sales strategy
Certification
- Banking Operations Certification, Union Bank of Nigeria, 06/01/25
- Professional Diploma in Customer Relationship Management, CHYBIS Global Resources, 01/01/22
- Professional Diploma in Human Resource Management, CHYBIS Global Resources, 01/01/22
- Professional Diploma in Project Management, CHYBIS Global Resources, 01/01/22
References
References available upon request
Languages
English
First Language
Hausa
Beginner
A1
Yoruba
Beginner
A1
Timeline
Key Account Business Developer
OPay Nigeria
09.2025 - Current
Customer Service Associate
Union bank
04.2025 - 08.2025
Direct Sales Agent
Union Bank of Nigeria
01.2023 - 08.2025
NYSC
Government Senior Secondary School, New Nyanya
11.2021 - 11.2022
Cashier Supervisor
RENO
03.2021 - 11.2021
Digital Marketer
Angel's Collection
02.2021 - 12.2021
Social Media Manager & Content Writer
ASH 7 Studio
01.2020
B.Sc. - Mass Communication
Benue State University
Senior School Certificate (SSCE) -
St. Morris College