Joy Ogunnika
Olowora, Berger,Lagos
Summary
A highly adaptable and methodical graduate with excellent communication and customer service skills, offering a friendly and open team-player mentality. Ready to learn and develop new skills, this hardworking student excels in problem-solving and active listening, maintaining a polite and professional manner at all times.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Contact Centre Agent
Kuda Microfinance Bank
Yaba, Lagos
06.2022 - Current
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Increased client retention by building instant rapport and establishing customer trust.
- Handled high call volumes (over 50 customers per day) with accuracy and efficiency for optimum productivity.
Customer Service Representative
Jumia Nigeria
Yaba, Lagos
11.2020 - 06.2022
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales by over 15% .
National Youth Service Corp
Federal Government Girls' College
Sagamu, Ogun State
06.2019 - 05.2020
- Took instruction well to complete daily tasks to specifications and within deadlines.
- Recorded information in Word and Excel documents for reliable reference.
- Coached and mentored students to help them focus
Education
Bachelor of Science - Accounting Education
Lagos State University
Lagos, Nigeria 01.2015 - 04.2019
SSCE -
Command Day Secondary School, Ikeja
Lagos, Nigeria07.2013
Skills
- Practical problem solver
- Interpersonal skills
- Jira
- Freshdesk
- Resolving issues
- Customer retention
- Telephone skills
- Team management
- Written and verbal communication skills
- Effective communication skills
- Good relationship management skills and sound receptiveness to feedback
- Excellent record-keeping ability
Languages
English
Fluent
Yoruba
Native
Timeline
Contact Centre Agent
Kuda Microfinance Bank
06.2022 - Current
Customer Service Representative
Jumia Nigeria
11.2020 - 06.2022
National Youth Service Corp
Federal Government Girls' College
06.2019 - 05.2020
Bachelor of Science - Accounting Education
Lagos State University
01.2015 - 04.2019
SSCE -
Command Day Secondary School, Ikeja