Joy Itua
Farm Manager
Lagos,LA
Summary
Skilled Farm Manager with demonstrated operations, team and financial management abilities. Continuously coordinating efficient activities to support business profits and maintain sustainable operations. Employee-focused and performance-orientated with excellent training and mentoring abilities. A fast learner and team player.
Overview
15
15
years of professional experience
12
12
years of post-secondary education
Work History
Farm Manager
OJ farms
Lagos, Nigeria
02.2021 - Current
- Fostered relationships with my local community through frequent events.
- Hired, trained and supervised workers.
- Establish maintenance program for farm equipment
- Maximize operational profits by closely inspecting livestock, assessing quality and identifying problems such as disease thereby increasing profit by over 65%.
- Enforcing strong safety and environmental protection policy to support livestock while preventing harm to employees and customers.
- Checking farm for issues in need of attention, such as cages to mend and broken pipes and feeders to fix.
- Overseeing the administration of oral medications, following veterinary instructions to ensure correct dosage and intake duration.
- Oversee livestock feed management and ensuring appropriate nutritional intake across all species.
- Worked closely with employees to improve practices and techniques while optimizing performance and minimizing waste.
Social Worker
Tender Touch hospital
Lagos, Nigeria
03.2020 - 11.2021
- Responded calmly but swiftly to manage crises and emergency situations.
- Maintained accurate, up-to-date and confidential files in line with reporting standards.
- Help to improve well-being by providing emotional support and practical advice.
- Adhered to safeguarding principles to protect patient from risk.
- Established and maintained professional relationship to offer objective guidance and support.
- Established trustful relationships with clients to facilitate open communication.
- Assisted disabled individuals in navigating systemic needs and program
- Supported clients and families with empathy and compassion during difficult times.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Monitored clients' progress to adjust treatment plans accordingly.
- Assisted clients in identifying community resources and connecting with appropriate services.
Head Customer Service Representative
Slot Systems ltd
Lagos, Nigeria
05.2013 - 02.2017
- Coordinated training sessions for continuous employee skill development.
- Facilitated internal communications within the team for smoother operations.
- Collaborated with marketing/I.T team for successful promotional campaigns.
- Led team of 5, providing direction and day-to-day line management.
- Resolved complex issues efficiently, enhancing client trust and retention rates.
- Investigated and solved customer service complaints through root cause analysis.
- Supported customer service staff with duties during peak periods and staff absences.
- Provided input into company strategy and objectives, overseeing KPI attainment for department.
- Improved customer satisfaction by resolving complaints promptly and professionally.
- Offered prompt solutions to maintain customer satisfaction.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Collaborated with other departments for seamless coordination of customer service efforts.
- Played an instrumental role in the successful launch of new products by providing comprehensive support services during rollout phases.
- Conducted regular audits of departmental procedures, identifying opportunities for optimization while maintaining compliance with industry standards.
Sales Officer
Slot Systems ltd
Lagos, Nigeria
08.2010 - 12.2012
- Implements effective sales presentations for increased product awareness.
- Built long-term relationships with customers and generated referrals from existing clients.
- Maintained contact with customers throughout sales and pre-delivery process.
- Analysed sales data to identify areas for improvement.
- Delivered exceptional customer service to maximise client satisfaction.
- Handled customer queries efficiently, maintained high levels of customer satisfaction.
- Articulated product features and specifications for customers based on their priorities.
Education
Higher National Diploma - Agric Extension & Managenent
Delta State Polytechnic Ozoro
Nigeria 01.2007 - 05.2010
Certificate of Higher Education - Agricultural Technology
Delta State Polytechnic
Ozoro, Nigeria 02.2004 - 10.2006
A-Levels - SSCE
Abavo Girls Secondary School
Abavo, Nigeria 01.1996 - 06.2002
Skills
Environmental awareness
Coordinating maintenance
Animal disease prevention
Relationship Management
Reporting and documentation
Customer relations
Customer observation
Crisis Intervention
Data recording
Disability support
Addiction support services knowledge
Elder care planning
Empathy display
Team player
Mental health support
Languages
English
Native
Software
Microsoft Office Suite
Interests
Reading
Volunteering
Cooking
Meeting new people
References
References available upon request.
Timeline
Farm Manager
OJ farms
02.2021 - Current
Social Worker
Tender Touch hospital
03.2020 - 11.2021
Head Customer Service Representative
Slot Systems ltd
05.2013 - 02.2017
Sales Officer
Slot Systems ltd
08.2010 - 12.2012
Higher National Diploma - Agric Extension & Managenent
Delta State Polytechnic Ozoro
01.2007 - 05.2010
Certificate of Higher Education - Agricultural Technology
Delta State Polytechnic
02.2004 - 10.2006
A-Levels - SSCE
Abavo Girls Secondary School
01.1996 - 06.2002