Joy Queen
Customer service representative CSR
Lagos ,Nigeria
Summary
Motivated customer service representative with 10 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
12
12
years of professional experience
Work History
Call agent
Geopoll
South Africa , South Africa
02.2024 - 10.2025
- Kept appropriate stock levels to match expected demand.
- Improved efficiency and productivity by acquiring new skills.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Oversaw daily operations to achieve high productivity levels.
- Carried out day-to-day duties accurately and efficiently.
Survey interviewer
TNS Nigeria
Lagos , Nigeria
01.2014 - 09.2019
- Developed an effective communication strategy to explain survey objectives clearly to respondents.
- Used advanced survey software tools for efficient data collection and analysis.
- Utilised excellent listening skills during interviews, ensuring accurate data capture.
- Coordinated with team members to manage large scale survey projects efficiently.
- Ensured accuracy of collected data through careful verification processes.
Education
OND - Accountancy
Olabisi obabanjo university
Ogun09-2007
Skills
Communication skills
Problem-solving
Accounting
Data analysis
Researching
Customer focused
Critical observation
Establishing interpersonal relationships
Person-centred practise
Languages
English
Bilingual or Proficient (C2)
A1
Timeline
Call agent
Geopoll
02.2024 - 10.2025
Survey interviewer
TNS Nigeria
01.2014 - 09.2019
OND - Accountancy
Olabisi obabanjo university