Joy Elogbo
Pharmacy Technician
Cross River State Calabar,Cross River State
Summary
Proven Pharmacy Technician with a track record of enhancing workflow efficiency at Cross River State Local Government Service Commission. Excelled in medication dispensing and customer service, significantly improving patient satisfaction. Skilled in pharmacy and customer records management and team collaboration, demonstrating a strong blend of technical knowledge and interpersonal abilities.
Overview
24
24
years of professional experience
Work History
Pharmacy Technician
Cross River State Local Government Service Commiss
Calabar
12.2000 - Current
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Entered and processed patients' prescriptions into internal system.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients, addressing complex medication needs.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Managed opening and closing duties for pharmacy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Resolved third-party billing, computer system and customer service issues.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Developed and implemented improvements to pharmacy organization system.
Education
Pcn Primary School 1993
Igbo ImabanaCommunity Secondary School 1998/2000
Itigidi ABI LGAEdwards Computers 2004/2005
Obosi,Anambra StateND Pharmacy Technician - Pharmacy Technician
Cross River State College of Health Technology Cal
Calabar08.2003
Skills
Updating medication histories
Timeline
Pharmacy Technician
Cross River State Local Government Service Commiss
12.2000 - Current
Pcn Primary School 1993
Community Secondary School 1998/2000
Edwards Computers 2004/2005
ND Pharmacy Technician - Pharmacy Technician
Cross River State College of Health Technology Cal
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