Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

JOY AWATOMA

Customer Service Representative
Akute,Nigeria
JOY AWATOMA

Summary

Accommodating Customer Service Representative with 5 years of experience in marketing and delivering solid customer care while enhancing relations with top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I have admirable interpersonal skills with talents for relating and empathizing with individuals of varying personalities and walks of life. I have also found a path in becoming a successful counselor with 2 years of experience addressing teenagers and young adults with various issues and concerns.

Highly motivated and driven to achieve set goals and targets. Expert at providing relevant information and options to successfully resolve issues, interpersonal skills, excellent time management and problem-solving skills. Upbeat and energetic in handling difficult situations. Enhance customer experiences by employing service-oriented behaviors, understanding customer desires, providing customized solutions to build loyalty. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented team player with strong organizational skills. Diligent and skilled at listening to customers, solves problems quickly and delivers high level of service in every interaction.

Overview

6
years of professional experience

Work History

Airtel Telecommunications, Ilupeju
, Nigeria

Customer Representative/HBB Marketer
04.2021 - Current

Job overview

  • Communicate regularly with customers to ensure every customer is treated properly
  • Ensure customers satisfaction is met
  • Analyze, examine the surrounding environment for a perfect atmosphere to receive customers
  • Perform process analysis, and communicate recommendations to management for better improvements
  • Compile customer’s complaints and proffer the suitable solutions to the best of my knowledge
  • Also reconcile disputes between small shop retailers and customers
  • Ensure our products are available in all our retail outlets
  • Communicate with our retailers to ensure their operations are going smoothly
  • Analyze the market and proffer best strategies to entice customers to purchase our products

Ikeja
, Nigeria

Teenage/Youth Counselor
07.2020 - Current

Job overview

  • Work with teenagers from the age of 13years and above
  • Listen to their problems and situations they are passing through
  • Create a counseling plan of treatment for those that need it
  • Advice and monitor their improvements and setbacks
  • Ensure they are adapting to their environments and society
  • Always keep in touch with the teenagers to ensure they do not regress and are in great condition

GOVERNMENT GIRLS SCHOOL

English Teacher
01.2019 - 10.2019

Job overview

  • Taught English language in an Hausa only speaking school to minimum of 28 students in four different classes
  • Ensured that the rules and regulations of the school was adhered to
  • Was the president of the school’s Literary Society and secretary of the school’s
  • Debating society.

EXM CORE CONSULTANTS
, Nigeria

Sales Representative
06.2017 - 08.2018

Job overview

  • Learnt to think fast on my feet and proffer solutions to problems
  • Creative with ideas on how to engage customers and make them interested in my products
  • Performed analysis on how my team can meet target given per month
  • Helped in the launching of Visa QR
  • Introduced and enlightened various customers in different outlets on how their payments can be made easier and stress free

Education

Ambrose Alli University
Ekpoma, Edo

B.A from English Education
11.2013 - 10 2017

Anthony Village Senior School

08.2003 - 6 2009

Skills

    Attention to Detail

Superb interpersonal skills

Team Player

Organization and Time Management

Flexible and Adaptable

Planning and Coordination

Excellent Communication (Writing and Speaking)

Dependable and Responsible

Multitasking Abilities

Creative problem solving

Analytical and Critical Thinking

Multi-line phone talent

CRM

Teaching

Fluent in English

Good Telephone Etiquette

Training and Development

Timeline

Customer Representative/HBB Marketer

Airtel Telecommunications, Ilupeju
04.2021 - Current

Teenage/Youth Counselor

Ikeja
07.2020 - Current

English Teacher

GOVERNMENT GIRLS SCHOOL
01.2019 - 10.2019

Sales Representative

EXM CORE CONSULTANTS
06.2017 - 08.2018

Ambrose Alli University

B.A from English Education
11.2013 - 10 2017

Anthony Village Senior School

08.2003 - 6 2009

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JOY AWATOMACustomer Service Representative