Joy Attah
Asaba,Delta Nigeria
Summary
Accomplished receptionist at Mr. Whyte, adept at enhancing guest experiences through exceptional customer service and effective communication. Streamlined administrative processes, improving office efficiency by 20%. Proficient in time management and administrative support, ensuring seamless operations. Recognized for maintaining a professional reception area and fostering positive client interactions.
Overview
4037
4037
years of post-secondary education
1
1
Certification
Work History
Receptionist
Mr whyte
Asaba , Nigeria
09.2025 - Current
- Welcoming the guests into the hotel
- Taking down their information
- Checking into the hotel rooms
- Listening to their complains and taking it to management
- Greeted visitors warmly and directed them to appropriate departments.
- Managed incoming calls and routed them to the correct personnel.
- Maintained a clean and organized reception area for professionalism.
- Scheduled appointments and coordinated meeting room usage efficiently.
- Assisted with administrative tasks such as filing and data entry.
- Handled mail distribution and ensured timely delivery of correspondence.
- Collaborated with team members to improve office workflow and communication.
- Provided information to clients about services offered at the establishment.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Scheduled and confirmed appointments and meetings for management team.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Responded to inquiries from internal staff members regarding office operations.
- Verified visitors' identification cards before allowing access to the building.
- Prepared welcome packages for new hires.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Monitored office supplies inventory and placed orders when necessary.
Education
Level 7 Diploma In Health And Social Care - Health Care Training
Renewed Mind Hospital Asaba Delta State
Delta , Nigeria 06.2025 - 11.2025
Higher National Diploma (HND) - Business Administration And Management
Delta State Polytechnic Ogwashi-uku
Delta , Nigeria 10.2019 - 10.2021
Lower National Diploma (OND)
Delta , Nigeria Uchi Mixed Secondary School Uchi
Delta , Nigeria Skills
- Customer service
- Effective communication
- Time management
- Administrative support
Languages
English
First Language
English
Intermediate (B1)
B1
Certification
- Secondary school examination (WAEC)
- Lower national diploma (OND)
- Higher national diploma (HND)
- Level 7 diploma in health and social care
Joy
- I am a very talented individual always willing to learn
Timeline
Receptionist
Mr whyte
09.2025 - Current
Level 7 Diploma In Health And Social Care - Health Care Training
Renewed Mind Hospital Asaba Delta State
06.2025 - 11.2025
Higher National Diploma (HND) - Business Administration And Management
Delta State Polytechnic Ogwashi-uku
10.2019 - 10.2021
Lower National Diploma (OND)
Uchi Mixed Secondary School Uchi