Joy Akowonlehin
Lagos,LA
Summary
Hardworking and passionate professional with strong organizational skills eager to contribute experience and expertise. Ready to help the team achieve company goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Booking and Ticketing Officer
Bellagio Airlines
02.2024 - Current
- Enhanced customer satisfaction by efficiently managing ticketing transactions and providing accurate information.
- Streamlined ticketing processes for improved operational efficiency and increased sales.
- Resolved customer complaints with professionalism, ensuring positive customer experiences.
- Collaborated with team members to achieve company goals and maintain high standards of service.
- Developed rapport with customers through attentive listening and effective communication skills, fostering repeat business.
- Ensured compliance with company policies and industry regulations while processing ticket orders.
Travel Consultant
LIGHTHEIGHTS GLOBAL SERVICES
01.2023 - 12.2023
- Get admissions for clients into schools in US and Canada
- Fill visa application and also submit for clients
- Schedule appointment for visa interviews for clients also schedule medicals for clients going to Canada.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Built strong relationships with clients through exceptional communication and personalized service.
Project Manager
Impactiverse Consult
07.2022 - 12.2022
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
Customer Attendant
TcGrills
03.2022 - 08.2022
- Assists over 79 customers in a branded, friendly, proactive, and efficient manner
- Taking calls and giving instructions as needed
- Receiving and delivering customers' orders delivering over 90% customer satisfaction.
Education
Bachelor of Arts - English Education
University Of Ilorin
Ilorin, Kwara State12.2022
Skills
- Microsoft Office tools
- Computer Literacy
- Time Management
- Project Management
- Critical thinking
- Team player
- Excellent Communication
- Customer Retention
- Problem-Solving
- Customer Service
- Reservation Systems
- Active Listening
- Customer Relations
Certification
- Amadeus - Certified reservation and Ticketing professional, 2024.
- Project Management, Impactiverse consult Ltd., 2022
- Human Resources Management, Impactiverse consult Ltd., 2022
- Health and Safety Environmental Management, Impactiverse consult Ltd, 2022
Languages
English
Yoruba
References
Available on request
Timeline
Booking and Ticketing Officer
Bellagio Airlines
02.2024 - Current
Travel Consultant
LIGHTHEIGHTS GLOBAL SERVICES
01.2023 - 12.2023
Project Manager
Impactiverse Consult
07.2022 - 12.2022
Customer Attendant
TcGrills
03.2022 - 08.2022
Bachelor of Arts - English Education
University Of Ilorin
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