Joy Ajaere Kuzue
Sales Manager And Graphic Designer
Owerri ,Imo
Summary
Dynamic hairstylist manager with a proven track record at Joysim Unique Beauty Home, excelling in client satisfaction and sales growth. Expert in precision hair styling and budgeting, I foster strong relationships and mentor staff, driving organizational success through effective problem-solving and innovative salon marketing strategies.
Overview
4
4
years of professional experience
Work History
Hairstylist Manager
Joysim Unique Beauty Home
11.2024 - Current
- enabling quick resolution to problems, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Mentored less experienced stylists by sharing industry knowledge, tips, tricks, and best practices to enhance their growth within the company.
- Resolved client issues or concerns promptly and professionally, maintaining the salon''s reputation for excellent customer service.
- Implemented inventory control measures to reduce waste and ensure the availability of essential supplies for stylists.
- Successfully managed budgets and financial reporting for the salon by carefully monitoring expenses, tracking revenue streams, and identifying areas for potential growth or cost savings.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles based on individual preferences.
- Managed staff scheduling to maintain adequate coverage during peak business hours without sacrificing quality or efficiency.
- Increased salon revenue by effectively upselling additional services, such as color treatments, deep conditioning, and styling products.
Front Desk Manager
Hotel Arizona
02.2021 - 08.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Computer Operator
Gospel Computer Ltd
11.2019 - 09.2021
- Generated reports covering details about data, system operation, and error monitoring.
- Reacted calmly during times of highly stressed or emergency situations.
- Ensured smooth workflow through effective coordination with other IT professionals on projects and tasks.
- Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
- Processed requests for service from internal and external customers.
- Reduced downtime by proactively identifying potential issues and taking corrective actions before problems escalated.
Sales Manager
New Mind Books Publisher
01.2017 - 07.2019
- Ensuring customer satisfaction and arising issues are solved, enabling quick resolution, and client satisfaction.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Education
High School Diploma - Tourism And Hospitality Management
Federal Polytechnic Nekede
Owerri Imo State10.2025
Skills
Precision hair styling
Strong decision-making
Salon marketing strategies
Organizational growth
Budgeting and financial management
Sales and retail experience
Problem-solving skills
Customer service
Conflict resolution
Appointment scheduling efficiency
Data entry efficiency
Communication skills
Technical skills
Advanced haircutting techniques
Accomplishments
Ensuring business growth and training Staff to be impactful to humanity
Timeline
Hairstylist Manager
Joysim Unique Beauty Home
11.2024 - Current
Front Desk Manager
Hotel Arizona
02.2021 - 08.2023
Computer Operator
Gospel Computer Ltd
11.2019 - 09.2021
Sales Manager
New Mind Books Publisher
01.2017 - 07.2019
High School Diploma - Tourism And Hospitality Management
Federal Polytechnic Nekede