Hi, I’m
Jowo Elijah Abire
Lekki,Lagos
Summary
Positively motivated, punctual, and energetic individual with a responsible and mature approach to tasks and situations. Experienced in hospitality management with excellent communication skills to effectively interact with a diverse range of individuals.
Overview
8
years of professional experience
7
years of post-secondary education
Work History
Upbeat Recreational Center
Assistant Team lead Operations
10.2023 - Current
Job overview
- Maintained a perfect 97% Standard Operating Procedure compliance rating
- Assist in managing budgets, expense reports, and other financial documentation
- Scored 86% in initial 6-month KPI evaluation.
- Organized various team bonding events.
- Worked with team lead to develop reports and deliver presentations.
- Assisted in planning and coordinating special Upbeat events(Parties, Teambondings etc)
- Prepare and organize documents, reports, and presentations as required
- Oversaw the efforts of an entire team comprising 22 people.
- Achieved Operations Attendant of the Quarter for Q4 2023.
Upbeat Recreational Center
Operations Attendant
06.2023 - 09.2023
Job overview
- Maintained a secure environment for both clients and assets.
- Collaborated with team to organize events and meetings.
- Oversaw inventory management for indoor trampoline items, including padlocks, dodgeballs and basketballs.
- Conveyed feedback and escalated concerns to the team lead regularly.
- Organized and executed an effective spontaneous team-building exercise in leader's absence.
Century 21 Freedom Group International
Customer Care Representative
02.2021 - 09.2021
Job overview
- Ensured a satisfaction rate of 95% throughout employment.
- Managed to resolve the majority of customer complaints effectively at a 90% success rate.
- Tracked customer interactions, ensuring accurate documentation of inquiries and their resolution.
Bikal oil and Gas
Personal Assistant/Operations supervisor
12.2016 - 01.2018
Job overview
- Helped streamline tasks for both shop employees and office workers while reporting to operations manager.
- Handled multiple admin functions maintaining smooth production processes.
- Organized company meetings, set up appointments, arranged interviews, and planned inspections.
- Ensured orderly workflow in a busy environment through effective task delegation to team members.
- Ensured quality service by addressing and resolving customer complaints.
- Coordinated driver schedules to ensure consistent service delivery.
Education
University of AgricultureAbeokuta
Bachelor of Agricultural Science from Animal Science
09.2016 - 05.2023
National youth service corp
08.2023 - 05.2024
Skills
scheduling appointments
Softskilltrainingandcertification
- Time management and productivity for leaders (typsy)
- Leading and Motivating teams (typsy)
- Effective Communication with staff (typsy)
- Introduction to Leadership (typsy)
- Business Etiquette Mastering Manners & Behaviors at work
Timeline
Assistant Team lead Operations
Upbeat Recreational Center
10.2023 - Current
National youth service corp
08.2023 - 05.2024
Operations Attendant
Upbeat Recreational Center
06.2023 - 09.2023
Customer Care Representative
Century 21 Freedom Group International
02.2021 - 09.2021
Personal Assistant/Operations supervisor
Bikal oil and Gas
12.2016 - 01.2018
University of Agriculture
Bachelor of Agricultural Science from Animal Science
09.2016 - 05.2023
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