Hi, I’m
Jowo Elijah Abire
Lekki,Lagos
Summary
Positively motivated, punctual, and energetic individual with a responsible and mature approach to tasks and situations. Experienced in hospitality management with excellent communication skills to effectively interact with a diverse range of individuals.
Overview
8
years of professional experience
7
years of post-secondary education
Work History
Upbeat Recreational Center
Assistant Team lead Operations
10.2023 - Current
Job overview
- Maintained a perfect 97% Standard Operating Procedure compliance rating
- Assist in managing budgets, expense reports, and other financial documentation
- Scored 86% in initial 6-month KPI evaluation.
- Organized various team bonding events.
- Worked with team lead to develop reports and deliver presentations.
- Assisted in planning and coordinating special Upbeat events(Parties, Teambondings etc)
- Prepare and organize documents, reports, and presentations as required
- Oversaw the efforts of an entire team comprising 22 people.
- Achieved Operations Attendant of the Quarter for Q4 2023.
Upbeat Recreational Center
Operations Attendant
06.2023 - 09.2023
Job overview
- Maintained a secure environment for both clients and assets.
- Collaborated with team to organize events and meetings.
- Oversaw inventory management for indoor trampoline items, including padlocks, dodgeballs and basketballs.
- Conveyed feedback and escalated concerns to the team lead regularly.
- Organized and executed an effective spontaneous team-building exercise in leader's absence.
Century 21 Freedom Group International
Customer Care Representative
02.2021 - 09.2021
Job overview
- Ensured a satisfaction rate of 95% throughout employment.
- Managed to resolve the majority of customer complaints effectively at a 90% success rate.
- Tracked customer interactions, ensuring accurate documentation of inquiries and their resolution.
Bikal oil and Gas
Personal Assistant/Operations supervisor
12.2016 - 01.2018
Job overview
- Helped streamline tasks for both shop employees and office workers while reporting to operations manager.
- Handled multiple admin functions maintaining smooth production processes.
- Organized company meetings, set up appointments, arranged interviews, and planned inspections.
- Ensured orderly workflow in a busy environment through effective task delegation to team members.
- Ensured quality service by addressing and resolving customer complaints.
- Coordinated driver schedules to ensure consistent service delivery.
Education
University of AgricultureAbeokuta
Bachelor of Agricultural Science from Animal Science
09.2016 - 05.2023
National youth service corp
08.2023 - 05.2024
Skills
scheduling appointments
printing
scanning documents
Answering calls
problem solving
Ability to cope with unanticipated job description
Good human relationship among staffs
Attention to details
Effective Communication
Excellent Team work
Project management and Coordination
Customer satisfaction
Softskilltrainingandcertification
- Time management and productivity for leaders (typsy)
- Leading and Motivating teams (typsy)
- Effective Communication with staff (typsy)
- Introduction to Leadership (typsy)
- Business Etiquette Mastering Manners & Behaviors at work
Timeline
Assistant Team lead Operations
Upbeat Recreational Center
10.2023 - Current
National youth service corp
08.2023 - 05.2024
Operations Attendant
Upbeat Recreational Center
06.2023 - 09.2023
Customer Care Representative
Century 21 Freedom Group International
02.2021 - 09.2021
Personal Assistant/Operations supervisor
Bikal oil and Gas
12.2016 - 01.2018
University of Agriculture
Bachelor of Agricultural Science from Animal Science
09.2016 - 05.2023