Josphine Michael

• Traveled throughout assigned territory to leverage leads and visit existing customers.
• Increased sales territory revenue by building strong relationships with clients and consistently delivering exceptional service.
• Informed customers of promotions to increase sales productivity and volume.
• Achieved or exceeded company-defined sales quotas.
• Recorded accurate and efficient records in customer database.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Key Achievements:

• Increased LAP’s share of wallet in assigned cluster from 30% to 60% by the end of 2021.
• Improved Cluster contribution from 20% to 35% by the end of 2022.
• Grew cluster by 25% in 2023 compared to the previous year.

• Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
• Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
• Assisted pharmacy staff with preparing medications and filling orders.
• Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
• Assisted customers in selecting over-the-counter medications and health care products.

• Communicated to clients, information on land surveying services, property boundaries, and documentation, ensuring clients understood requirements.
• Resolved client complaints regarding service delays or survey discrepancies, ensuring timely resolution.
• Coordinated survey appointments between clients and field surveyors for timely service delivery.
• Managed accurate records of client interactions, service requests, and project documentation.
• Acted as the main point of contact, providing updates and addressing client queries via phone, email, and in-person.
• Built strong relationships, fostering client trust and repeat business.

Key Achievements:

• Resolved 95% of client inquiries within the first interaction.
• Successfully scheduled over 50 survey appointments monthly, ensuring timely service delivery.
• Consistently received positive feedback from clients for prompt issue resolution and excellent service.