Josiah Bako
Summary
Seasoned team player and manager. Skilled in strategic coordination, team leadership, resource allocation and management. Committed to aligning project goals with business objectives and driving team success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Team Lead PPM Monitoring, Revenue Protection Unit
Kano Electricity Distribution Company
12.2023 - Current
- Coordinate and monitor activities of all PPM Monitoring officers company-wide.
- Ensured prompt resolution of customer complaints regarding faulty prepaid meters.
- Ensure appropriate penalty is imposed on customers caught with cases of energy theft.
- Guide customers on the proper processes for acquiring meters for new connections to power supply.
- Ensured proper energy accountability by aligning all metered customers to their respective feeders, distribution transformers and tariff class.
COMMERCIAL MANAGER
Kano Electric Distribution Company
12.2022 - 12.2023
- Took charge in spearheading the coordination and oversight of revenue-generating activities in the region
- Collaborated with customer care unit to swiftly resolve customer complaints
- Oversaw the performance of regional commercial officers and sales representatives
- Regularly evaluated the performance of sales and commercial staff on a monthly basis.
- Regularly reported monthly and quarterly revenue achievements through detailed reports.
- Negotiate payment plans with indebted customers to facilitate debt resolution.
Unit Head, Non-Maximum Demand Arrears Recovery
Kano Electric Distribution Company
01.2021 - 12.2022
- Managed the processing of customers with significant outstanding debts
- Drafted and distributed demand letters for debt settlement to regional managers
- Ensured timely delivery of demand letters to customers with proper documentation
- Compiled and submitted detailed monthly and quarterly recovery reports.
Head, Facility Management
Kano Electric Distribution Company
03.2018 - 01.2021
- Managed maintenance of all company properties, ensuring optimal operational conditions
- Fostered strong relationships with vendors and suppliers for essential goods
- Led other teams, overseeing their daily operations and ensuring high standards
- Negotiated and maintained relationships with landlords for over 200 properties, securing favorable terms.
Head, Logistics & Protocol
Kano Electric Distribution Company
09.2014 - 03.2018
- Managed fueling and maintenance for the company fleet, ensuring operational efficiency
- Cultivated strong relationships with vendors and suppliers to support business needs
- Negotiated discounted rates with hotels for accommodating company guests and staff
- Coordinated travel arrangements for board members, management, and guests.
Branch Manager
Intercontinental Bank Plc.
02.2009 - 02.2012
- Oversaw all commercial and operational activities to reflect the corporate image of the bank and ensure exceptional service to customers which translates to branch profitability
- Implemented streamlined processes for operational efficiency and optimizing customer satisfaction
- Coordinated comprehensive logistics strategies, enhancing overall fleet performance.
Education
Master’s Project Management -
Dangote Business School
06-2023
PGD in Management -
Dangote Business School
03-2021
PGD in Financial Management -
Abubakar Tafawa Balewa University
01.2000
HND in Accountancy -
Federal Polytechnic Bauchi
01.1996
Skills
- Teamwork
- Leadership
- Negotiation
- Adaptability
- Resource Allocation
- Schedule Management
- Communication
- Diversity and Inclusion
- Project Management
- Time Management
- Complaint resolution
Details
+234 8037139152, jossybako1@gmail.com
Personal Information
Title: PROJECT MANAGER
Languages
English
References
Available upon request
Certification
- Certified National Accountant - Association of National Accountants of Nigeria.
- Full member - Chartered Institute of Treasury Management.
Timeline
Team Lead PPM Monitoring, Revenue Protection Unit
Kano Electricity Distribution Company
12.2023 - Current
COMMERCIAL MANAGER
Kano Electric Distribution Company
12.2022 - 12.2023
Unit Head, Non-Maximum Demand Arrears Recovery
Kano Electric Distribution Company
01.2021 - 12.2022
Head, Facility Management
Kano Electric Distribution Company
03.2018 - 01.2021
Head, Logistics & Protocol
Kano Electric Distribution Company
09.2014 - 03.2018
Branch Manager
Intercontinental Bank Plc.
02.2009 - 02.2012
Master’s Project Management -
Dangote Business School
PGD in Management -
Dangote Business School
PGD in Financial Management -
Abubakar Tafawa Balewa University
HND in Accountancy -
Federal Polytechnic Bauchi
- Certified National Accountant - Association of National Accountants of Nigeria.
- Full member - Chartered Institute of Treasury Management.
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