Joshua Emmanuel Abere

Strategic Planning and Management:

• Analyzed market trends, competition, and guest feedback to identify opportunities for improvement and innovation.
• Established clear goals and performance metrics for department heads and staff to ensure alignment with the hotel's vision and mission.
• Developed and implemented strategic plans to achieve hotel objectives, including revenue growth, guest satisfaction, and operational efficiency.

Financial Management:

• Oversaw budgeting, financial forecasting, and financial reporting to optimize revenue and control expenses
• Implemented cost-saving measures while maintaining high-quality service standards.
• Negotiated contracts with vendors and suppliers to ensure favorable terms and pricing.
• Monitored key performance indicators (KPIs) such as revenue per available room (RevPAR), occupancy rate, and average daily rate (ADR) to track financial performance.

Operations Management:

• Provided leadership and direction to department heads and staff to ensure smooth hotel operations.
• Implemented and maintained standard operating procedures (SOPs) to uphold quality and consistency in service delivery.
• Conducted regular inspections of hotel facilities to ensure compliance with safety, cleanliness, and maintenance standards.
• Addressed operational issues promptly and effectively, utilizing problem-solving skills and teamwork.

Guest Experience and Quality Assurance:

• Emphasized a guest-centric approach throughout the hotel, ensuring exceptional service and personalized experiences for guests.
• Monitored guest feedback through surveys, reviews, and direct communication, taking proactive steps to address concerns and exceed expectations.
• Implemented training programs to enhance staff skills in hospitality, communication, and problem-solving.
• Collaborated with the marketing and sales teams to develop promotions and packages to attract and retain guests.

Human Resources and Talent Development:

• Recruited, trained, and supervised department heads and staff, fostering a positive work environment and a culture of teamwork and excellence.
• Conducted performance evaluations and provided constructive feedback to employees, recognizing and rewarding outstanding performance.
• Implemented employee development programs to enhance skills and career advancement opportunities within the hotel.
• Ensured compliance with labor laws, safety regulations, and company policies related to human resources management.

• Developed and implemented strategic sales plans to drive revenue growth and achieve sales targets. Analyzed market trends, customer preferences, and competitor activities to identify opportunities for increasing sales.
• Recruited, trained, and supervised a team of sales associates to ensure excellent customer service and maximize sales performance. Provided ongoing coaching, feedback, and support to motivate team members and enhance their sales skills.
• Oversaw the organization and presentation of merchandise throughout the store to optimize sales and enhance the customer shopping experience. Monitored inventory levels, conducted regular stock assessments, and coordinated replenishment activities to prevent stockouts and minimize shrinkage.
• Planned and executed promotional campaigns, sales events, and product demonstrations to drive customer traffic and increase sales volume. Collaborated with vendors and suppliers to negotiate pricing and promotional terms that maximize profitability while remaining competitive in the market.
• Built and maintained strong relationships with customers by providing personalized assistance, addressing inquiries and concerns, and ensuring a positive shopping experience. Implemented customer loyalty programs and incentives to encourage repeat business and enhance customer retention.
• Monitored sales performance metrics, such as daily/weekly/monthly sales figures, average transaction value, and product category performance. Analyzed data to identify trends, opportunities, and areas for improvement. Generated reports and presented findings to senior management to inform decision-making.
• Ensured compliance with relevant regulations, policies, and procedures governing sales operations, including food safety standards, health and safety regulations, and labor laws. Implemented measures to mitigate risks related to cash handling, theft, and fraud.
• Implemented process improvements and operational efficiencies to streamline sales operations and enhance productivity. Conducted regular performance evaluations and feedback sessions with sales team members to identify areas for development and support their professional growth.
• Engaged with the local community through participation in community events, sponsorships, and charitable initiatives. Developed partnerships with local organizations and businesses to enhance brand visibility and foster goodwill within the community.