JOSHUA EMMANUEL
102 Jubilee Road
Summary
Proven in enhancing operational efficiency and customer satisfaction, I leveraged logistics analysis and problem-solving skills at Emckal Marketing Limited to streamline delivery processes and reduce transportation costs. My ability to foster teamwork and drive results through strategic planning and customer service excellence has consistently improved project outcomes and stakeholder relationships.
Overview
17
17
years of professional experience
Work History
Logistics Team Member
Emckal Marketing Limited
03.2023 - Current
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.
- Facilitated open communication between team members and management, fostering a transparent work environment that promoted accountability and trust.
- Developed and executed logistics plans for successful project completion, ensuring on-time deliveries and customer satisfaction.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Analyzed customer requirements and provided customized logistics solutions.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Reduced transportation costs by negotiating favorable contracts with carriers.
Social Media Intern
SenseChat
07.2020 - 12.2020
- Created engaging content to catch attention of potential customers.
- Boosted brand awareness by creating and scheduling engaging content across various social media platforms.
- Developed and executed social media campaigns for optimal reach, engagement, and growth.
- Enhanced online presence with innovative marketing strategies tailored to specific target audiences.
- Managed community interactions by responding to comments and inquiries, fostering a positive brand image.
- Assisted team with various marketing projects that would engage new leads and potential customers.
- Conducted daily updates to social media profiles to boost company online presence.
- Monitored social media channels for relevant news and trends, incorporating them into the overall strategy as appropriate.
- Optimized social media content for maximum engagement and reach.
Africa Ambassador
Avinoc
07.2018 - 01.2019
- Assisted team with operational policies and procedures to drive services.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Developed and implemented comprehensive social media outreach strategy, resulting in increased followers.
- Conducted media relations and responded to media requests for information.
- Used various social media platforms for media and blogger outreach.
- Developed and maintained extensive network of community contacts, resulting in increased visibility.
Office Assistant
Sir Dike Computers
01.2008 - 05.2008
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Expedited document processing with accurate data entry and timely filing.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Edited and proofread documents for accuracy and completeness.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited documents to keep company materials free of grammar errors.
- Input data into spreadsheets and databases.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Compiled and analyzed data to produce reports.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
Education
Bachelor Of Engineering - Civil Engineering
University of Agriculture Makurdi
Benue, Nigeria 08.2018
Diploma Certificate - Office Management
NDDC Skill Acquisition
Abia Nigeria 11.2007
Skills
- Transportation Planning
- Logistics Analysis
- Route Optimization
- Load Planning
- Delivery Scheduling
- Dispatching
- Problem-Solving
- Stress Management
- Customer Service
- Items Inspection
- Decision-Making
Languages
English
Upper intermediate (B2)
German
Beginner (A1)
Nigerian pidgin
Intermediate (B1)
Igbo
Upper intermediate (B2)
Timeline
Logistics Team Member
Emckal Marketing Limited
03.2023 - Current
Social Media Intern
SenseChat
07.2020 - 12.2020
Africa Ambassador
Avinoc
07.2018 - 01.2019
Office Assistant
Sir Dike Computers
01.2008 - 05.2008
Bachelor Of Engineering - Civil Engineering
University of Agriculture Makurdi
Diploma Certificate - Office Management
NDDC Skill Acquisition
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