Joshua Egbona
Benin City,Edo
Summary
Dynamic professional with expertise in insurance recommendations and sales. Known for exceptional customer service and relationship management, dedicated to enhancing client satisfaction. Proven ability to advise clients and implement compliance procedures effectively.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Financial Advisor
Stanbic IBTC Insurance Limited
Benin City, Edo
2024.11 - Current
- Tailor insurance policies to match clients' unique needs
- Enhance client relations by providing expert financial advice
- Implement robust compliance procedures to prevent regulatory breaches
- Advise clients in person, over phone and in writing to deliver top service and optimum strategies
- Maintained up-to-date knowledge of legislation and policy changes
Financial Sales Executive
Prudential Zenith Life Assurance
Benin City, Edo
2024.05 - 2024.11
- Bred productive relationships to create a pool of prospective clients from networking, cold calls and referrals
- Evaluated customers' needs and budget and proposed Savings, Endowment or Protection plans that meet their criteria
- Monitored Insurance Claims to ensure mutual satisfaction
- Sourced new business through strategic networking to maximize investment opportunities
- Serve as the main point of contact for policyholders, which includes handling renewals, policy endorsements, and explaining coverage details
Business Development Manager
Legas Consulting Services Limited
Benin City, Edo
2022.01 - 2023.04
- Identified and contacted potential clients through networking and marketing methods
- Planned and directed marketing and advertising campaigns
- Created and presented sales presentations for potential clients
- Addressed client complaints and concerns
- Collaborated with sales departments and other teams to meet targets and at the same time liaise with the Director of Admissions for optimum performance
Lubes Sales Manager
Conoil Plc
Aba, Abia State
2018.09 - 2022.02
- Cultivated customer loyalty and retention to drive sales growth by 10%
- Assisted in developing training and coaching methods for teams and dealer staff to enhance sales effectiveness
- Kept informed about competitor products and pricing within coverage area
- Supported the creation of sales approaches to boost distribution points, shelf space, product positioning, and consumer awareness
- Engaged with cross-functional teams, including sales and marketing, to devise effective strategies and ensure alignment on project objectives
Marketing Executive
Northbridge Energy Limited
Benin City, Edo
2018.02 - 2018.08
- Coordinated the sales team to ensure alignment of marketing strategies and goals
- Identified potential market opportunities through extensive market research and analysis
- Conducted competitor analysis for maintaining a competitive edge in the marketplace
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
- Visited customer sites to deliver sales presentations and demonstrate products or services
Area Business Manager
Premier Petroleum Limited
Benin City, Edo
2015.05 - 2016.05
- Implemented successful marketing campaigns to increase brand awareness
- Identified potential business opportunities, resulting in new revenue streams
- Spearheaded initiatives that led to increased customer retention rates
- Fostered innovation within the team, bringing fresh ideas and approaches into play
- Developed and implemented strategies to enhance team performance and achieve recognition as the fastest growing sales team across Nigeria.
Business Development Manager
Grand Petroleum and Chemicals Limited
Calabar, Cross River State
2013.08 - 2014.04
- Established 4 new industrial customer relationships, generating multi-million naira business transactions within first three months of appointment
- Designed and implemented quality reporting models utilising advanced analytics tools, achieving over 99% tracking efficiency across sales teams in Nigeria
- Conducted market research, survey analysis, Oil change and trend review
- Managed key accounts, ensuring high levels of customer satisfaction
- Executed planned sales calls across all outlets within area of coverage
Lubes Sales Representative
Conoil Plc
Calabar, Cross River State
2010.05 - 2013.08
- Developed initiatives that increased monthly sales by 2000% through targeted strategies to develop and expand existing customer base
- Leveraged market analysis and customer insights to exceed sales objectives by 190%, enhancing revenue streams in 2012
- Sold products worth N5.2 million within 3 days of reporting in Calabar
- Increased distributor base to 10 (increase of 500% in 3 years), the highest in the company, pan-Nigeria
- Attracted trans-border sales to Cameroun and Equatorial Guinea through Oron and Ikom
General Manager
J. O. Onwuka & Co. Ltd
Umuahia, Abia State
2009.04 - 2010.04
- Managed a staff strength of 7 full time and several part time staff across 2 States
- Proposed adjustments and recommended major accounting entries to management
- Generated N3.2 million within two months of resumption
- Recovered bad debts worth N28 million already written off by company
- Delivered results under pressure to meet tight deadlines
Education
Bachelor of Science - Banking and Finance
University of Benin
Benin City, Edo State 2004.04 - 2007.11
Skills
- Topnotch Insurance recommendations
- Persuasive selling skills
- Sociable and people-oriented
- Excellent customer service
- Stellar relationship management
- Resilient decision-making
- Proactive client advising
- Effective public speaking
Languages
English
Fluent
French
Beginner
Certification
- Chartered Institute of Insurance of Nigeria | 2024
- Customer Service Specialist Training: Certificate | 2020
- Sales Specialist Masterclass: Certificate | 2020
- Nigerian Institute of Management (Chartered) | 2009
- Improving Customer Service Delivery in Corporate Nigeria: Certificate | 2008
- How to Package Proposals and Seminars for Enhanced Economic Development: Certificate | 2008
Timeline
Financial Advisor
Stanbic IBTC Insurance Limited
2024.11 - Current
Financial Sales Executive
Prudential Zenith Life Assurance
2024.05 - 2024.11
Business Development Manager
Legas Consulting Services Limited
2022.01 - 2023.04
Lubes Sales Manager
Conoil Plc
2018.09 - 2022.02
Marketing Executive
Northbridge Energy Limited
2018.02 - 2018.08
Area Business Manager
Premier Petroleum Limited
2015.05 - 2016.05
Business Development Manager
Grand Petroleum and Chemicals Limited
2013.08 - 2014.04
Lubes Sales Representative
Conoil Plc
2010.05 - 2013.08
General Manager
J. O. Onwuka & Co. Ltd
2009.04 - 2010.04
Bachelor of Science - Banking and Finance
University of Benin
2004.04 - 2007.11