Joshua Olasunkanmi Afolabi
Tech Enthusiast
Lagos
Summary
Professional Summary
A highly motivated Payment & Solutions Sales Specialist with extensive customer service and digital banking products sales experience. Outgoing sales professional with a track record of driving increased revenue, improving product penetration, and elevating company profile with targeted markets.
Dedicated banking professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under less pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
13
13
years of post-secondary education
8
8
Certificates
2
2
Languages
Work History
Lead, Payment & Solution Sales Manager - SouthWest
FCMB Limited
Lagos, Lagos
02.2024 - Current
- Supervises the South West team (Payment & Solutions Sales Managers) for optimal deliverable
- Identify and market viable prospects and new customers by mining Industry data and leveraging on past relationships.
- Deepen relationships with existing customers by growing share of wallet and exploring more areas of partnership to grow customers' business.
- Building relationships with M/SMEs, Corporate organizations, MFBs, etc. to deliver value-added digital solutions leveraging on Settlement Services, Payment Gateways, APIs, Open Banking, and Payment & Collection platforms.
- Providing customer feedback and industry activities to the product teams to aid product growth and development.
Business Development Manager - South West
FCMB Limited
Lagos, Lagos
09.2023 - 01.2024
- Identify and market viable prospects and new customers by mining Industry data and leveraging on past relationships.
- Deepen relationships with existing customers by growing share of wallet and exploring more areas of partnership to grow customers' business.
- Building relationships with M/SMEs, Corporate organizations, MFBs, etc. to deliver value-added digital solutions leveraging on Settlement Services, Payment Gateways, APIs, Open Banking, and Payment & Collection platforms.
- Providing customer feedback and industry activities to the product teams to aid product growth and development.
Partnership and Digital Solutions
ALAT by Wema
Victoria Island, Lagos
02.2023 - 08.2023
Job Function
- Partnering with Multinationals, Large and Emerging corporate by providing digital solutions to enhance collections
Online Banking Sales Officer
United Bank for Africa PLC
Akure, Ondo State
07.2018 - 02.2023
Job function
- Product offering, deployment and support
- Penetration and Profitability
- Market Intelligence
- Training and Development
Achievements:
- Increased Product penetration to 50%
- Managed over 50 corporate customers
- Increased sales by 50%
- 100% budget achievement in 2019
Customer Experience Expert
United Bank for Africa PLC
Lagos
02.2017 - 06.2018
Job Functions:
- Management of customer's complaints, requests and enquiries
- Tracking of customer's complaints, requests and enquiries to resolution
- Outbound and inbound calls
Achievements:
- Managed over 80 customer calls per day
- Established customer retention through active listening
- Increased customer satisfaction
Education
Bachelor of Science - - Computer Science
Achievers University Owo,
Ondo State Dec.2019 - Sep.2022
Higher National Diploma - - Computer Engineering
The Federal Polytechnic Offa,
Kwara State Oct.2012 - May.2015
National Diploma - - Computer Engineering
The Federal Polytechnic Offa,
Kwara State Sep.2009 - Oct.2011
Senior School Certificate (WASSC) -
Federal Government College Ogbomoso,
Oyo State Sep.2002 - Jul.2008
Skills
Python Programmingundefined
Certification
Health, Safety and Environment (HSE) - Level 1, 2 & 3
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Upper intermediate (B2)
Yoruba
Advanced (C1)
Hobby
- Playing Scrabble
- Playing Table Tennis
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionTeam Building / Company RetreatsTimeline
Lead, Payment & Solution Sales Manager - SouthWest
FCMB Limited
02.2024 - Current
Business Development Manager - South West
FCMB Limited
09.2023 - 01.2024
Partnership and Digital Solutions
ALAT by Wema
02.2023 - 08.2023
Data Analytics - Side Hustle Internship
11-2022
Certificate in Web Design - HiiT
09-2022
Digital Marketing Expert Program - Neo Docto
05-2022
Jobberman Soft-Skills Training – Jobberman
11-2021
Python Programming Basic – Huawei Talent Online
09-2021
HTML & CSS – Certification Course for Beginners – Udemy
09-2021
The Fundamentals of Digital Marketing – Google Digital Skills for Africa
05-2021
Bachelor of Science - - Computer Science
Achievers University Owo,
Dec.2019 - Sep.2022
Online Banking Sales Officer
United Bank for Africa PLC
07.2018 - 02.2023
Customer Experience Expert
United Bank for Africa PLC
02.2017 - 06.2018
Health, Safety and Environment (HSE) - Level 1, 2 & 3
01-2016
Higher National Diploma - - Computer Engineering
The Federal Polytechnic Offa,
Oct.2012 - May.2015
National Diploma - - Computer Engineering
The Federal Polytechnic Offa,
Sep.2009 - Oct.2011
Senior School Certificate (WASSC) -
Federal Government College Ogbomoso,
Sep.2002 - Jul.2008
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