JOSEPH UCHE OHAECHE
I.T Support Analyst & Digital Marketing Consultant
Grand Rapids,MI
Summary
Skilled I.T Support Analyst/Technician with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of Windows Operating System, Microsoft Office Apps, basic Networking Skills, configuration and troubleshooting of computer serves and peripheral devices.
Overview
3
3
Languages
4
4
Certifications
5
5
years of post-secondary education
6
6
years of professional experience
Work History
Systems/Telecom & Network Technician
MontiSoft Technologies Limited
Lagos, Nigeria
02.2018 - 05.2021
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Drafted post-mortem documentation analyzing instances of network system failures, including required repair and restoration efforts.
- Supported users in setup and configuration of wireless bridge networks, and other hardware peripherals.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Worked closely with network administrators and server engineers to deliver quality service.
Digital Marketing Consultant
Jumia
Lagos, Nigeria
01.2019 - 02.2021
- Led and managed talented teams of sales representativess to plan and implement project tasks meeting timelines and exceeding expectations.
- Utilized techniques such as cold calling, networking and prospecting to develop new leads and recommend optimal solutions.
- Delivered effective and innovative sales campaigns for products such as Midea, Hisense, Haier Thermocool and Sumec Firman.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
Computer Science Intern
Tocados Solution Services Limited
Computer Village, Ikeja, Lagos
08.2016 - 01.2017
- Analyzed problems to develop solutions involving computer hardware and software.
- Maintained network hardware and software, directed network security measures and monitored networks to maintain availability for system users.
- Consulted with users, vendors and technicians to determine computing needs and system requirements.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Education
Bachelor of Science - Computer Science
National Open University, Nigeria
Victoria Island 01.2014 - 08.2018
Skills
MS Office
Certification
Cloud Computing Basics [LearnQuest]
Seminars Attended
ART OF TECHNOLOGY (AoT) - LAGOS STATE GOVERNMENT
-Design Thinking (2019)
-Smart Data, Smarter Lagos (2020)
TECH MEETS BANKING (TMB) – RUBIES BANK
- FinTech as a Service (2020)
Timeline
Cloud Computing Basics [LearnQuest]
04-2020
Data-Driven Decision Making [PwC]
04-2020
Digital Marketing, [Jumia + Facebook]
06-2019
Digital Marketing Consultant
Jumia
01.2019 - 02.2021
Systems/Telecom & Network Technician
MontiSoft Technologies Limited
02.2018 - 05.2021
Computer Science Intern
Tocados Solution Services Limited
08.2016 - 01.2017
Bachelor of Science - Computer Science
National Open University, Nigeria
01.2014 - 08.2018
Database Management Training - [Remedy Systems]
08-2009
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