Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
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JOSEPHINE ODUFA ABU

Ikeja

Summary

Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.

Overview

4
4
years of professional experience

Work History

Sales Executive & IT Consultant

Bloomy Technologies
Ikeja, Nigeria
03.2025 - Current
  • Assists customers with product selections, and provides product knowledge.
  • Resolves customer inquiries and complaints effectively to ensure satisfaction.
  • Training new sales associates on company policies and customer service standards.
  • Participates in promotional events to drive customer engagement, and sales initiatives.
  • Answers incoming telephone calls to provide information about products and services.
  • Work with fellow sales team members to achieve group targets.

Sales Executive & IT Consultant

Codar Tech Africa
Ikeja
04.2024 - 02.2025
  • Communicating frequently with leads and prospective clients includes active listening, clear and concise verbal communication, persuasive writing, and effective presentation skills.
  • Met customers' needs through articulate product value, and built rapport.
  • Prospected potential customers by research skills, networking ability, and capacity to identify decision makers.
  • Closed targets and revenues through persistence, persuasion, and recognizing buying signals.
  • Collaborated with teams to develop project plans and timelines.

Customer Service Executive

989 Workspaces
Victoria Island, Nigeria
06.2023 - 12.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Sales Manager

ASAP Chops
Lekki, Nigeria
11.2021 - 12.2022
  • Supervised daily operations to ensure efficient service delivery.
  • Resolved customer complaints in a timely manner while maintaining excellent customer relations.
  • Maintained accurate financial records, such as sales receipts and invoices.
  • Created marketing strategies that promoted business growth and brand recognition.
  • Analyzed sales data to identify trends and opportunities for increased profits.
  • Assisted in developing menus items according to customer preferences.
  • Performed administrative duties such as payroll processing, bookkeeping tasks.

Education

Higher National Diploma - Business Administration

Ogun State Institute of Technology
Igbesa, Ogun State
10-2023

Diploma - Data Processing

Cisco Networking Academy
01.2021

Skills

  • Product knowledge
  • Lead generation
  • Market analysis
  • Communication skills
  • Problem solving
  • Active listening
  • Cold calling
  • CRM software proficiency
  • Pipeline management
  • Digital marketing strategies
  • Sales planning
  • Customer service
  • Closing techniques

Affiliations

  • Meeting new people
  • Traveling
  • Reading

Languages

English
First Language

References

References available upon request.

Timeline

Sales Executive & IT Consultant

Bloomy Technologies
03.2025 - Current

Sales Executive & IT Consultant

Codar Tech Africa
04.2024 - 02.2025

Customer Service Executive

989 Workspaces
06.2023 - 12.2023

Sales Manager

ASAP Chops
11.2021 - 12.2022

Higher National Diploma - Business Administration

Ogun State Institute of Technology

Diploma - Data Processing

Cisco Networking Academy

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JOSEPHINE ODUFA ABU