Josephine Ihemadu
Awka South
Summary
Motivated and detail-oriented customer support trainee with practical training in CRM tools and ticketing systems including Zendesk, Freshdesk, and HubSpot. Skilled in handling customer inquiries, resolving complaints, and maintaining accurate records. Passionate about delivering excellent customer service and improving customer experience through clear communication and problem solving.
Overview
6
6
years of professional experience
Work History
Customer Support Trainee
Digital Witch Support Community
05.2026 - Current
- Completed practical training in customer support using Zendesk, Freshdesk, and Hubspot.
- Created and managed support tickets, updated ticket statuses, used canned responses, maintained customer records, and practiced professional customer communication and issue resolution.
- Collaborated with team members to achieve target results.
Digital Skill Trainee
Digital Witch Community
05.2026 - Current
- Used Google Drive, Dropbox, and Slack for collaboration and file management.
- Organized digital documents and maintained records.
- Developed teamwork and digital communication skills.
Online Store Assistant
Finaphires Collection
02.2020 - 12.2025
- Respond to customer inquiries via social media paltforms.
- Assist customers with product selection and order information.
- Handle complaints and provide effective solutions.
- Maintain strong customer relationships to encourage repeat purchases.
- Managed stock levels on shelves, ensuring products were readily available for customers.
Education
Bachelor of Engineering - Computer Engineering
Michael Okpara University of Agriculture
Abia State01-2022
SSCE -
Happy World Int'l Academy
Aba, Abia State01-2014
Skills
- Customer Service & Communication
- Ticket Management (Zendesk, Freshdesk)
- CRM Tools (Hubspot)
- Complaint Handling & Resolution
- Time Management & Organization
- Attention to Details
- Team Collaboration (Slack, Google Workplace, Dropbox)
- Problem Solving Skills
References
- Digital Witch Support Community- Ekwutosi Okeh C AdaNsukka
- FInaphires Collections- Ihemadu Josephine
Timeline
Customer Support Trainee
Digital Witch Support Community
05.2026 - Current
Digital Skill Trainee
Digital Witch Community
05.2026 - Current
Online Store Assistant
Finaphires Collection
02.2020 - 12.2025
Bachelor of Engineering - Computer Engineering
Michael Okpara University of Agriculture
SSCE -
Happy World Int'l Academy