Customer support
Hi, I’m
Josephine AFOLAYAN
QA/QC Professional
IJAIYE,LAGOS
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
years of professional experience
9
years of post-secondary education
2
Certifications
1
Language
Work History
ITF-NECALAGOS
Plumbing Technician
04.2023 - Current
Job overview
- Worked non-standard and on-call hours and weekends on rotational basis and patiently focused on customer needs.
- Mastered and adhered to plumbing codes, installation requirements and governmental regulations.
- Continued plumbing education and kept abreast of industry updates and improvements to best serve client needs.
- Performed routine maintenance of plumbing systems in residential and commercial buildings.
- Cut and drilled holes in walls to permit passage of pipes.
- Eliminated risks by correctly identifying potential safety hazards.
Nascon Allied industries plcSango-Ota
Customer Support Representative
10.2018 - Current
Job overview
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Completed business correspondence, transcription and data entry.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Coordinated Skype calls across multiple time zones.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Vconnect Global services ltdLagos
Data Entry Specialist
10.2013 - 09.2018
Job overview
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Collaborated with stakeholders to verify delivery of desired quality requirements to distributors.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Used excel application to produce reports regarding daily production quality, nonconformance of products or processes and quality trends.
- Conducted audit inspections and independent checks to verify parts and materials.
Vconnect Global services ltdLagos
Customer Service Executive
09.2012 - 09.2013
Job overview
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Education
Abubakar Tafawa Balewa UniversityBauchi,Nigeria
Bachelor of Science from Biological And Physical Sciences
06.2004 - 06.2011
Federal University of AgricultureOgun-State,Nigeria
Master of Science from Biological And Physical Sciences
01.2020 - 01.2022
Skills
Report analysis
Certification
Excel essential training
Interests
Timeline
Plumbing Technician
ITF-NECA
04.2023 - Current
Excel essential training
01-2023
Customer service
06-2022
Federal University of Agriculture
Master of Science from Biological And Physical Sciences
01.2020 - 01.2022
Customer Support Representative
Nascon Allied industries plc
10.2018 - Current
Data Entry Specialist
Vconnect Global services ltd
10.2013 - 09.2018
Customer Service Executive
Vconnect Global services ltd
09.2012 - 09.2013
Abubakar Tafawa Balewa University
Bachelor of Science from Biological And Physical Sciences
06.2004 - 06.2011
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