JOSEPH UKEH
Lagos,Nigeria
Summary
Experienced Operations Leader with a diverse background in engineering, hospitality, and caregiving. Skilled in managing complex processes while ensuring safety and compliance. Proven ability to lead teams and resolve conflicts, enhancing operational efficiency while prioritizing client care.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
11
11
Certification
Work History
Healthcare/Certified Nursing Assistant
True Health Hospital Limited
Awka, Anambra
07.2024 - 12.2025
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Help Patient with Physiotherapy Exercises, to help with body movement and relaxation.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Documented care actions by completing records and logs in medical software system.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Followed directions of licensed nurses to administer medications and treatments.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
Publicity Manager
Cosmila Hotel
Awka, Nigeria
07.2023 - 10.2025
- Utilized communication skills to attract and retain clients.
- Ensured activity and engagement at the bar, securing event deals.
- Oversaw hotel departments ensuring quality service and supplies.
- Managed customer complaints directly to prevent misinformation.
- Advertised hotel and cinema to maintain operational success.
- Increased brand awareness through development and implementation of successful public relations campaigns.
- Collaborated with other departments to develop integrated branding and public relations strategies.
- Oversaw team of communications and media relations professionals with focus on achieving PR results.
Manager
Calton Hotel and Suites
Awka, Nigeria
01.2019 - 06.2023
- I Worked as a Contract Manager for Junezmanuel Enterproject Limited Consultancy firm, my job was ensuring that the daily hospitality Activities are rendered and every required amenities needed to ensure good customer services is provided.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
General Manager
Marble Arch Hotel
Awka, Nigeria
01.2016 - 12.2018
- Implemented operational strategies and effectively built customer and employee loyalty.
- Kitchen, Bar, Pool, Halls, Rooms, Reception, Power, and Security are my daily meet ups as to be sure non is lacking it's required supplies as to function fully and at the time needed.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Supervisor/Marketing Manager
Jonabeth Distillers and Industry Limited
Nkpor, Nigeria
12.2014 - 12.2016
- Take Record of product demands and report any complaint back to the company.
- Be sure every order made are available on or before the time frame given to the customer.
- Always on the hunt for new customers, product advertising, and steady customer demand improvement.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Launched quality assurance practices for each phase of development
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Continually maintained and improved company's reputation and positive image in markets served.
- Conducted market research to identify new opportunities and target markets.
- Wrote and distributed press releases to increase brand visibility.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Created and managed social media campaigns to increase brand engagement.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
SERVICE ENGINEER/ SUPERVISOR
AUTOCARE DIGITAL GARAGE ONITSHA
Onitsha, Nigeria
02.2013 - 02.2014
- This is a digital mechanic workshop, we handle auto repairs, auto diagnosis and maintenance.
- Ecu coding, engine rebuilding, engine overhauling, gear maintenance and servicing.
- Home service are also available.
- Wheel balancing, tire alignment, tire changing and panel beating work.
- Towing services, Engine reconstruction work, conversion and rewiring of manual transmission to automatic transmission.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Drafted failure analysis reports in OBD2 machine and prepared quotations for repair.
- Investigated and corrected mechanical problems with Engines.
- Dismantled defective Engine parts and installed new or repaired parts.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Resolved customer complaints in prompt, polite and professional approach.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Manager of Operations
Jives Hotel Ihiagwa
Ihiagwa, Nigeria
12.2009 - 02.2013
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Essential In Caregiving - Essential in Caregiving
Queen Tutu Global Training Institute
09.2023 - 08.2024
Certified Nursing Assistant - Health Care Management
Queen Tutu Global Training Institute
09.2023 - 08.2024
PROJECT DIRECTOR - Project Management
COCYA GOLDEN INTERNATIONAL
Nigeria 10.2015 - 04.2016
Safety Management - Occupational Health And Industrial Hygiene
International Institute of Risk And Safety Management
Lagos, Nigeria 02.2015 - 08.2015
BEng - Mechanical Engineering
FEDERAL UNIVERSITY OF TECHNOLOGY OWERRI
OWERRI, Nigeria 01.2009 - 10.2014
Skills
- Persuasive
- Marketing strategy
- Growth
- Versatile
- Problem-solving
- Financial management
- Adaptability in fast-paced environment
- Observation and Attention to Detail
- Patience and Understanding
- Physical Stamina and Strength
- Time Management and Organization
- Problem-solving and Critical Thinking
- Cultural Competency and Respect
- Personal hygiene support
- Medical record tracking
- Linen management
- Direct patient care
- Interdisciplinary communication
- Patient mobility support
- Patient-focused care
- Mobility assistance
- Infection control
- Medical records management
- Vital sign monitoring
- Drug administration
- Catheter care
- Recording vital signs
- Patient feeding
- Patient assessments
- Healthcare ethics
- Computer literate
- Persuasive
- Team motivation
- Process improvement
- Hazard identification
- Basic life support
- First aid training
- Wound dressing
- Infection prevention
- Cardiac defibrillation
- Cardiopulmonary resuscitation
Certification
- Project Management Professional Certificate 10/04/16
- Safety Management Certificate 31/08/15
- First School Leaving Certificate, 07/06/08
- Senior Secondary Certificate Examination, 06/17/08
- Sports Community Development Sevice
- West African Senior School Certificate
- Anambra State Identity Certificate
- Junior School Certificate
- National Service Certificate 04/05/2016
- Essential In Caregiving Certificate 06/09/2024
- Nursing Assistant Certificate 06/09/2024
- BLS - Basic Life Support
- CPCT/A - Patient Care Technician/Assistant
- CNA - Certified Nursing Assistant
Languages
- English(Fluently)
- Igbo(Mother Tongue)
Experience Years
10
Personal Information
- Available: Immediately
- Title: ENGR
Timeline
Healthcare/Certified Nursing Assistant
True Health Hospital Limited
07.2024 - 12.2025
Essential In Caregiving - Essential in Caregiving
Queen Tutu Global Training Institute
09.2023 - 08.2024
Certified Nursing Assistant - Health Care Management
Queen Tutu Global Training Institute
09.2023 - 08.2024
Publicity Manager
Cosmila Hotel
07.2023 - 10.2025
Manager
Calton Hotel and Suites
01.2019 - 06.2023
General Manager
Marble Arch Hotel
01.2016 - 12.2018
PROJECT DIRECTOR - Project Management
COCYA GOLDEN INTERNATIONAL
10.2015 - 04.2016
Safety Management - Occupational Health And Industrial Hygiene
International Institute of Risk And Safety Management
02.2015 - 08.2015
Supervisor/Marketing Manager
Jonabeth Distillers and Industry Limited
12.2014 - 12.2016
SERVICE ENGINEER/ SUPERVISOR
AUTOCARE DIGITAL GARAGE ONITSHA
02.2013 - 02.2014
Assistant Manager of Operations
Jives Hotel Ihiagwa
12.2009 - 02.2013
BEng - Mechanical Engineering
FEDERAL UNIVERSITY OF TECHNOLOGY OWERRI
01.2009 - 10.2014