JOSEPH MICHAEL HUMER

Provide user-centered design support for digital, instructional, and technology systems impacting over 1,000 users weekly across classrooms and remote environments.

• User Experience Design: Conducted usability observations and interface evaluations across 20+ classrooms, reducing reported user friction by approximately 30% through workflow simplification and interface adjustments.
• Accessibility and Usability: Designed instructional materials and system layouts aligned with accessibility best practices, improving task completion success rates by an estimated 25% for first-time users.
• Interaction Design: Translated complex technical systems into clear user flows and instructional guidance, decreasing repeat support requests by 40%.
• Analytics and Feedback Loops: Documented usability findings and user feedback trends to inform iterative improvements across learning environments and digital tools.
• Cross-Functional Collaboration: Partnered with faculty, IT teams, and vendors to align technology solutions with user needs, ensuring a consistent experience across devices and platforms.

• Usability Testing: Conducted usability testing for a library website redesign, identifying key navigation and content hierarchy issues that improved page usability scores by approximately 35%.
• Information Architecture: Co-developed workshops on layout, readability, and visual hierarchy, improving content comprehension for student researchers by an estimated 40%.
• Design Systems Thinking: Created reusable instructional templates and signage systems, reducing content creation time by 50% year over year.
• Team Leadership: Hired, trained, and supervised 15–23 student employees, achieving 100% retention while maintaining consistent service quality.
• Process Optimization: Improved equipment management workflows, reducing late returns from 5% to 1%, equivalent to an 80% improvement.

• User Journey Evaluation: Analyzed attendee movement and engagement patterns at events exceeding 50,000 participants, improving navigation clarity and engagement touchpoints.
• Stakeholder Collaboration: Collected and synthesized client feedback to improve event workflows and communication effectiveness by approximately 20%.

• Monitored and maintained broadcast systems, ensuring compliance with FCC standards while optimizing user experience and reliability for on-air operations.
• Audited and managed station equipment, analyzing usage and performance data to improve accessibility, workflow efficiency, and resource allocation.

• Processed Set up and optimized event technology systems, including digital and analog sound and lighting, ensuring seamless user interaction and operational efficiency for attendees.
• Collaborated with student organizations to deliver user-centered event experiences, assessing setup effectiveness and improving workflow processes for enhanced engagement.