JOSEPH FOLORUNSHO
Abuja, FCT
Summary
Dynamic sales professional with a proven track record at The Gambling and gaming Industry, excelling in sales and complaint resolution. Recognized for building rapport and trust with clients, I consistently exceeded quotas while providing exceptional customer support. My empathetic approach and effective communication skills drive success in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Unateus
10.2024 - Current
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Sales Team Lead
BetKing
01.2020 - 07.2022
- Identified and acted on growth opportunities and development options for business.
- Educated clients on production and benefit protocols through in-depth training procedures.
- Trained, coached, and mentored new sales associates for maximum performance.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Representative
Fortune Bet
07.2019 - 01.2020
- Achieved or exceeded company-defined sales quotas.
- Contributed to team objectives in fast-paced environment.
- Met existing customers to review current services and expand sales opportunities.
- Informed customers of promotions to increase sales productivity and volume.
Education
Higher National Diploma - Electrical Engineering
The Federal Polytechnic, Bida
Niger State11-2024
Skills
- Call logging
- Sales closing
- Complaint resolution
- Providing customer support
- Inbound phone call management
- Building rapport
- Communicating with clients
Hobbies
Playing Competitive Sports
Photography
Travelling
Timeline
Call Center Representative
Unateus
10.2024 - Current
Sales Team Lead
BetKing
01.2020 - 07.2022
Sales Representative
Fortune Bet
07.2019 - 01.2020
Higher National Diploma - Electrical Engineering
The Federal Polytechnic, Bida
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