JONATHAN M. GANI
Kaduna,Nigeria
Summary
Seasoned hotelier with an amazing 9 years proven track record of business development and improved customer experience. Highly skilled in harnessing human capital for growth, sound in interpersonal relationship with a master's degree in business management and chartered certificate in supply chain management. Amazing team player, quick to adapt and highly motivated.
Overview
10
10
years of professional experience
8077
8077
years of post-secondary education
Work history
Operations Officer
FABS HOTEL, Zaria, Kaduna
Zaria, Kaduna
2023.07 - 2026.03
- Providing sound leadership by being physically involved in the daily affairs of the hotel.
- Developed strategies to improve operations and monitor the SOPs
- Continually supervising and evaluating departmental performance, sales and output by guests reviews and turnover, thus leveraging on the best strategy to keep the hotel on a profitable side.
- Recruitment, training and development of staff to ensure full compliance to health, safety and global best practices in the hospitality industry.
- Managing conflict and proffering solutions to issues that arises between departments, guests and staff.
- Create an effective and efficient means of communication that clearly defines the roles and responsibilities of each department and the expected output.
- Reduced wastage in by introducing internal control mechanism.
- Manage a register of vendors and suppliers to be sure that supplies are always available at the right price, at the right quantity and in perfect conditions.
- Advice the Board on more cost effective operational scheme.
Food & Beverage Supervisor
FABS HOTEL, Zaria, Kaduna
Zaria, Kaduna
2019.08 - 2023.07
- Ensured that the menu is up to date and every item and cutlery is available before service (mise en place)
- Handled several events such as weddings, seminars, private dinner and lots more.
- Supervised hall arrangements, decorations and different table settings for different programs.
- Assisted the F & B Manager and participated in logistics planning and execution of outdoor catering events.
- Improved guest satisfaction by reducing food delay by 10mins.
- Maintained a healthy relationship with the chef, cooks, stewards, waiters and bar tenders which made us achieve much in little time.
- Ensured that the sales records are balanced and posted accordingly at the close and before the beginning of every shift.
- Introduced new local delicacy to the menu for complimentary breakfast which later became one of the best seller of the hotel.
- Introduced “special order” for persons with peculiar appetite (eg vegetarians and diabetic persons) thereby generating more revenue for the hotel.
- Ensured that food wastage reduced significantly by introducing meal tickets.
- Helped to increased profit by introducing VIP section in the restaurant.
- Assisted in developing a flexible roster that accommodates work life balance and improved productivity in the department.
- Ensured that every waiter undergoes a food handler test and observes the standard work etiquettes.
- Made sure the food in the bin-marine is always warm and refilled when there’s buffet.
Sales and Marketing Officer
FABS HOTEL, Zaria, Kaduna
Zaria, Kaduna
2016.05 - 2019.08
- Presented the best marketing strategy which was implemented to reach our target audience.
- Improved sales by 37% year on year by increasing visibility through fliers, radio jingles, social media, bulk SMS, cold calls, emails and billboards at strategic locations
- Worked together with the Managing Director to achieve the overall sales objectives of the hotel within budget.
- Met the first 6 months target in 4 months.
- Highlighted the selling point of the hotel during bidding which helped the hotel capture 40% of the market share in the state.
- Worked hand in hand with the front office manager and F & B manager to achieve the sales target.
- Bargained with corporate clients and individual guests on the best rates for accommodation, halls, food and events to ensure continuous patronage.
- With my charismatic skills, and sound oral communication ability, I was able to win the confidence of potential guests who later became regular guests.
- Handled group reservations and negotiated the best business deals for seminars which runs for days.
- Sealed several retainership with international NGOs and top government parastatals.
- Developed and managed a CORPORATE PORTFOLIO for organizations and accounts of VIP guests.
- Acted as a customer care representative for the hotel by relating both negative and positive feedbacks to the respective departmental heads for action.
- Introduced credit facility for only loyal corporate guests.
- Engaged the services of social media influencers to promote the brand.
- Served as an ambassador and represented and promoted the hotel at business forums, meetings and stakeholder gatherings.
Education
MBA - Business Administration
Ahmadu Bello University
Bachelor of Science - Business Administration
Ahmadu Bello University
Graduate Professional Diploma -
Chartered Institute of Purchasing & Supply Mgt.
Logistics and Supply Chain Management
Piston & Fusion Business Academy
Skills
- Customer Relations and Satisfaction
- Negotiation
- Event Management
- Procurement and Supply Chain Mgt
- Sales and Marketing
- Logistics Management
- Problem Solving
- Facility Management
Languages
English
Hausa
Referees
- Abdulrazak, Olaropo Badaki, General Manager, rsklopez@gmail.com, +2348138130818, FABS Hotel
- A J Christopher, Onu, Department Of Business Administration, ajconu@gmail.com, +2348055730842, Ahmadu Bello University, Zaria, Kaduna, Nigeria
Accomplishments
Overall Best Staff (2024-2025)
Most Dedicated Staff (2024)
Best Performing Staff (2023)
Timeline
Operations Officer
FABS HOTEL, Zaria, Kaduna
2023.07 - 2026.03
Food & Beverage Supervisor
FABS HOTEL, Zaria, Kaduna
2019.08 - 2023.07
Sales and Marketing Officer
FABS HOTEL, Zaria, Kaduna
2016.05 - 2019.08
MBA - Business Administration
Ahmadu Bello University
Bachelor of Science - Business Administration
Ahmadu Bello University
Graduate Professional Diploma -
Chartered Institute of Purchasing & Supply Mgt.
Logistics and Supply Chain Management
Piston & Fusion Business Academy