JONATHAN ONIGBINDE
Lagos
Summary
I am a skilled banker with expertise in processes and people management, risk assessment, customer service, complaints resolution and compliance evaluation. I have over 7 years in banking operations with a background in environmental management and sustainability. I am passionate about enhancing process delivery, control environment of businesses and standards. Outside work, I enjoy spoken words, music and volunteering.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Head of Operations
Access Bank Plc
Current - Current
- I oversee compliance with regulations
- I prepare reports on operational progress
- I assess data flows and ensuring accuracy (operations control)
- I manage customer service and ensure customer retention.
- I oversee branch activities and customer engagements leading to the sales of the bank's products and services.
- I conduct daily meetings to review the branch's operations and strategize for business continuity.
- I harness feedbacks from customers or prospects and share with internal teams for optimal performance.
- I manage customer expectations and maintain already established business relationships.
Branch Service Manager
Access Bank Plc
08.2021 - 12.2022
- I ensured that transactions are cleared and settled correctly
- I collaborated to Pinpointing areas of process and system improvements
- I performed all duties in the previous role.
Assistant Branch Service Manager
Access Bank Plc
06.2016 - 07.2021
- I collaborated and deputized the branch service manager
- I evaluated risk and lead quality assurance efforts
- I oversaw expenses and budgeting to ensure cost maximization
- Evaluate risk and lead quality assurance efforts.
Education
Master of Science - Environmental Control & Management
Obafemi Awolowo University
04.2001 -
Basic Certificate - Banking Principles And Practices
School of Banking Excellence
04.2001 -
Bachelor of Science - Urban And Regional Planning
Obafemi Awolowo University
04.2001 -
Proficiency Certificate - Project Management
NIIT (Headquaters, India)
04.2001 -
Skills
People and Process Managementundefined
Affiliations
- Associate Member, Chartered Institute of Bankers of Nigeria.
- Member, Nigeria Institute of Management
- Member, Compliance Institute of Nigeria.
- Member, Project Management Institute.
Timeline
Head of Operations
Access Bank Plc
Current - Current
Branch Service Manager
Access Bank Plc
08.2021 - 12.2022
Assistant Branch Service Manager
Access Bank Plc
06.2016 - 07.2021
Master of Science - Environmental Control & Management
Obafemi Awolowo University
04.2001 -
Basic Certificate - Banking Principles And Practices
School of Banking Excellence
04.2001 -
Bachelor of Science - Urban And Regional Planning
Obafemi Awolowo University
04.2001 -
Proficiency Certificate - Project Management
NIIT (Headquaters, India)
04.2001 -
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