JONATHAN O. ICHIDE
Ikorodu,nigeria
Summary
Employee with strong expertise in training and mentoring, fostering skill development and team cohesion. Proven ability to collaborate effectively and drive projects to completion. Demonstrates proactive approach to problem-solving and task execution.
Overview
31
31
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work history
Service Centre Manager
TradePlus Consult Ltd
Ikorodu, Lagos
2023.02 - Current
- Engineered plans targeting increased Sales outcomes.
- Supervised daily functions in service centre, facilitating streamlined workflow.
- Engaged with suppliers and vendors to sustain reliable provision of necessary items.
- Generated reports summarising service centre activities.
- Addressed customer inquiries to fulfil customer needs.
- Executed customer training focused on utilising product features and highlighting benefits
Electrician
Freelance
Ikorodu, Lagos
2019.04 - Current
- Responded swiftly to emergency calls outs, reducing potential damage or loss.
- Worked well under pressure during time-sensitive projects ensuring timely completion.
- Uphold customer satisfaction via unwavering commitment to professional service.
Training Coordinator
Ellen-Gold Ventures
Lagos, Nigeria
2007.01 - 2025.07
- Collaborated with management teams, ensuring alignment of training goals with company objectives.
- Coordinated with external trainers when required; ensured thorough understand of the company's unique needs and expectations from the session.
- Source, implement, assess, and launch hardware and software computer systems for clients.
- Delivered training programs to external clients across diverse industries.
- Identified skills gaps with thorough employee assessments.
- Evaluated training programme needs and obstacles, working alongside management to facilitate improvements.
Manager: Education and Personal Development
Fatmak International Limited
Ilupeju, Nigeria
2005.01 - 2006.01
- Supervised project timelines for timely completion.
- Fostered a positive work environment with regular team-building activities.
- Delegated tasks efficiently to maximise productivity.
- Facilitated staff training, resulting in better customer service.
- Guided and oversaw administrative staff facilitating uninterrupted daily activities
Business Support Executive
Fatmak International Limited
Ilupeju, Nigeria
2002.01 - 2004.01
- Ensured timely project completion through regular progress assessments.
- Elevated productivity through streamlined office operations.
- Optimised team communication through consistent meetings and briefings.
- Delivered extensive support to senior executives, facilitating seamless daily operations.
- Coordinated logistics functions, such as travel logistics, visa processing, and accommodation reservations.
Systems Officer
Lonik Investments Nig. Ltd.
Surulere, Nigeria
2000.01 - 2002.01
- Boosted client satisfaction by providing timely remote IT support.
- Installed and configured computer systems for optimised performance.
- Achieved task delivery within demanding timeframes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Computer Instructor
Tora Computer School.
Anthony Village, Nigeria
1999.01 - 2000.01
- Fostered a positive and supportive learning environment using effective classroom management techniques.
- Increased computer literacy for students through engaging tutorials.
- Prepared students for real-world applications by teaching practical computing tasks such as typing and internet navigation.
- Ensured timely syllabus coverage without compromise on concept clarity or depth of understanding.
- Boosted student insight by designing personalised lesson plans.
Computer Operator
Aiguoba Alofoje and partners
Festac-Town, Nigeria
1997.01 - 1997.12
- (Chartered architects)
- Increased system efficiency by conducting regular computer hardware and software maintenance.
- Resolved technical issues swiftly to minimise disruption to daily operations.
- Executed tasks involving computers and data processing equipment following established procedures.
- data management tasks
Industrial Trainee
Motor Parts Industries Ltd
Ijora, Nigeria
1995.01 - 1996.01
- Coordinated with team members to maintain efficient daily operations.
- Applied problem-solving skills to troubleshoot equipment issues swiftly.
- Performed routine checks on machinery, prevented costly breakdowns.
- Maintained adherence to maintenance schedule consistently, limiting occurrences of unplanned downtime.
Education
National Technical Certificate - Domestic Electrical Installation and Maintenance
Field Of Skills And Dreams VTE Academy
Lagos, Nigeria 2019.01 - 2019.04
Bachelor of Science - Computer Science
Lagos State University
Lagos, Nigeria 2003.09 - 2008.06
Certificate - RF Planning and Implementation, VSAT Installation & Maintenance, Voice Engineering
TTC Mobile Ltd.
Lagos, Nigeria /2008 - 2008.01
Certificate - MS-Windows 4.0 NT Server and Novel NetWare 5.1
Microbyte International (Nig) Ltd
Diploma - Microsoft Office Operations
Onuchi Information Service
Certificate - Systems Installation and Maintenance
Onuchi Information Service
Diploma - Data Processing
University of Lagos
Lagos, Nigeria 1993.09 - 1995.06
West Africa School Certificate - High school
Ireti Grammar School
Lagos, Nigeria 1984.09 - 1988.06
Skills
- Marketing project leadership
- Digital marketing (SMS and SM)
- Delivery of executive presentations
- Strategic networking
- Sales strategy development
- Customer retention
- Anticipating customer needs
- Self-starter attitude
- Product demonstration expertise
Certification
- Microsoft Certified Professional (MCP)
- Cisco Certified Network Associate (CCNA)
- CompTia Certified Technical Trainer – (CTT+) – Part 1
- Microsoft Certified Application Specialist – MS Excel 2007 Expert
Timeline
Service Centre Manager
TradePlus Consult Ltd
2023.02 - Current
Electrician
Freelance
2019.04 - Current
National Technical Certificate - Domestic Electrical Installation and Maintenance
Field Of Skills And Dreams VTE Academy
2019.01 - 2019.04
Training Coordinator
Ellen-Gold Ventures
2007.01 - 2025.07
Manager: Education and Personal Development
Fatmak International Limited
2005.01 - 2006.01
Bachelor of Science - Computer Science
Lagos State University
2003.09 - 2008.06
Business Support Executive
Fatmak International Limited
2002.01 - 2004.01
Systems Officer
Lonik Investments Nig. Ltd.
2000.01 - 2002.01
Computer Instructor
Tora Computer School.
1999.01 - 2000.01
Computer Operator
Aiguoba Alofoje and partners
1997.01 - 1997.12
Industrial Trainee
Motor Parts Industries Ltd
1995.01 - 1996.01
Diploma - Data Processing
University of Lagos
1993.09 - 1995.06
West Africa School Certificate - High school
Ireti Grammar School
1984.09 - 1988.06
Certificate - MS-Windows 4.0 NT Server and Novel NetWare 5.1
Microbyte International (Nig) Ltd
Diploma - Microsoft Office Operations
Onuchi Information Service
Certificate - Systems Installation and Maintenance
Onuchi Information Service
Certificate - RF Planning and Implementation, VSAT Installation & Maintenance, Voice Engineering
TTC Mobile Ltd.
/2008 - 2008.01