Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Jonah Elekwa

Jonah Elekwa

Hospitality
Alayi Abia State,Nigeria

Summary

Charismatic hospitality worker offers commitment to personal and professional development. Thrives in guest-centred environments with consistently positive feedback. Upbeat hospitality leader skilled in overseeing hospitality operations. Liaises with internal teams to support seamless hotel operations. Diligent problem-solver with exceptional skills in conflict-management and guest satisfaction. Personable student motivated to support guest satisfaction. Strong communication and customer service skills. Personable Duty Manager versed in meeting diverse guest needs in high-volume hospitality environments. Maintains accurate and updated reservations to support continuous availability. Oversees operations to proactively address challenges. Dynamic [Job Title] with background equipped to promote hospitality services and amenities to boost revenue. Accustomed to managing escalated issues and requests with prompt and resourceful solutions. Efficient Duty Manager capable of acting in multiple capacities to promote efficient and high-quality operations. Diplomatic and engaging professional able to handle challenging requests with friendly and knowledgeable support. Adept at managing [Area of expertise]. Accomplished [Job Title] experienced in improving business performance and reputation. Skilled in hospitality leadership, strategy and marketing to elevate hotel potential. Mentors and motivates high-performing staff to achieve first-class customer experiences. Leader prioritising exceptional customer service and staff management. Strategic coordinator committed to enhancing guest experiences. Flexible professional confident navigating challenges in busy environments. Dedicated hotel management professional with background running successful hospitality establishments. Leads by example to deliver faultless customer service across hotel departments. Demonstrates exceptional planning, organisation and leadership abilities to maintain smooth-running, cost-effective hotel services. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Hotel administrator

Elekwa Jonah Onwukwe
Alayi, Nigeria
06.2021 - Current
  • Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
  • Inspected facility to identify and promptly address maintenance needs.
  • Led by example, embodying positive work ethic and motivating staff for peak performance.
  • Managed hotel budgets through careful planning and business strategy.
  • Handled customer complaints calmly and professionally to maintain hotel reputation.
  • Controlled expenditure, oversaw purchasing and maintained accurate counts.
  • Supported housekeeping management in maintaining first-class hotel conditions.
  • Partnered with local entertainment and dining venues on mutual promotional strategies.
  • Assessed labour needs, driving strategic recruitment for adequate staffing levels during busy periods.
  • Designed long-term strategies relating to HR, budget governance, and marketing.
  • Coached front of house teams in delivering smooth, professional reception services.
  • Recruited high-performing hospitality staff, onboarding with appropriate training.
  • Oversaw front desk operations and trained team to handle high volume work with professionalism and accuracy.
  • Maintained excellent security provisions for appropriate hotel and grounds control.
  • Maximised occupancy rates by optimising reservation and housekeeping processes.
  • Devised employee management strategy to improve staff satisfaction and reduce turnover rate.
  • Directed bar, restaurant and room service activities to promote sales and guarantee customer satisfaction.
  • Tackled food waste by refining kitchen practices, resulting in reduced costs.
  • Kept back of house accounts and records updated, enabling clear performance monitoring.
  • Handled guest complaints to protect brand reputation.
  • Oversaw emergency procedures and administered first aid.
  • Developed and implemented hotel-wide policies and procedures to increase revenue.

Networking professional (CCNA)

Aptech
Imo state, Nigeria
01.2019 - 01.2020
  • Researched, developed and coordinated [Type] media campaigns to achieve clear business results.
  • Prepared clear, on-point speeches for senior leaders and worked with executives on interview preparation.
  • Supported advertising and marketing efforts with illustrative material and creative collateral.
  • Established relationship with media, organised press conferences and worked closely with news teams.
  • Planned, developed and implemented robust PR strategies to manage brand reputation.
  • Developed promotional tools and systems to standardise PR approaches and messaging.
  • Composed content, engaged with followers in comments and monitored activities to manage social media accounts with cohesive strategy.
  • Promoted organisation as public representative at business, social and community functions.
  • Attended business, social and other functions to promote organisation.
  • Commissioned public opinion research, analysed findings and used insight to inform promotional campaign strategy.
  • Engaged different digital communities to promote organisation and identified new audiences for outreach.
  • Handled crisis communication with professionalism and proactive mindset to mitigate damage and restore positive image.
  • Oversaw work of communication specialists producing engaging, crisp writing for diverse PR needs.
  • Directed strategic messaging initiatives to guide or control critical messaging.
  • Conducted public presentations and prepared materials.
  • Analysed internal factors impacting public profile and messaging and implemented improvements.
  • Partnered with advertising teams to develop branded messaging.

Education

Bachelor of Arts - Information science

Abia State University uturu
Abia state
11.2015

Skills

Microsoft Office Suite

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Languages

English
Bilingual or Proficient (C2)
A1
French
Elementary (A2)
A1

Certification

Cisco certified associates

Timeline

Hotel administrator

Elekwa Jonah Onwukwe
06.2021 - Current

Cisco certified associates

10-2019

Networking professional (CCNA)

Aptech
01.2019 - 01.2020

Bachelor of Arts - Information science

Abia State University uturu
Jonah ElekwaHospitality