Overview
Work History
Timeline
Hi, I’m

Jola Pearljonathan

Baker
Ilorin,FC
Jola Pearljonathan

Overview

5
years of professional experience

Work History

Sweet Elegance Cakes and Confectionery

Bakery Worker
08.2018 - 09.2023

Job overview

  • Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
  • Streamlined bakery operations through the implementation of efficient work procedures and time management techniques.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
  • Maintained high-quality standards by closely monitoring baking processes, adjusting recipes as needed for optimal results.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
  • Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
  • Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Increased sales with effective product promotions and attractive displays.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Inspected goods to establish accurate pricing and labeling.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Marvels Cakes

Bakery Manager
08.2021 - 09.2021

Job overview

  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Maintained and controlled inventory of baked goods.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Managed all baking operations professionally and handled all problems confidently.
  • Established and maintained relationships with suppliers to procure quality ingredients and equipment.
  • Maintained cleanliness and hygiene in bakery premises.
  • Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
  • Developed cost-effective strategies to drive bakery sales and optimize profits.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Introduced loyalty program, resulting in increased repeat business and enhanced customer engagement.
  • Improved bakery layout for better flow and customer experience, leading to shorter wait times and higher satisfaction ratings.
  • Implemented health and safety protocols, ensuring compliance with regulations and creating safe working environment.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.

Timeline

Bakery Manager

Marvels Cakes
08.2021 - 09.2021

Bakery Worker

Sweet Elegance Cakes and Confectionery
08.2018 - 09.2023

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