7+ years’ experience in sales and customer account management, from prospecting through post-sales. Expertise in identifying opportunities and implementing strategies to improve customer satisfaction and overall value addition that result in significant increases in profitability. Highly proficient at supporting internal teams and engaging leaders to improve quality revenue generation through excellent service delivery. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Hi, I’m
JOKE ADEBAYO
Winnipeg,Manitoba
Summary
Overview
12
years of professional experience
Work History
United BankIbadan, OY
Branch Manager
05.2021 - 04.2023
Job overview
- Doubled bank Branch’s liability, risk asset and revenue position within one year [UNITED BANK FOR AFRICA 2021-2023]
- Reduced customer attrition rate by 15% within one year of managing bank’s branch with customer base of over 45,000 (UNITED BANK FOR AFRICA 2021/2022]
- Recognized as most customer focused leader in West Region – out of 20 branch leader (UNITED BANK FOR AFRICA 2022]
- Led bank’s branch to be named best branch out of 15 branches in terms of profitability, client acquisition & customer service
- Prior to this, branch had never been among top 10 branches
- Improved overall performance of branch through tailored strategies that led to better customer service, customer acquisition, sales of digital products, active client patronage, improved branch ambiance and ultimately improved revenue and profitability
- Researched and analyzed businesses and industry trends as well as customer data to develop experience solutions
- Identified opportunities for growth and differentiation
- Deepened relationships, acquired new clients and improved service delivery to drive portfolio growth
- Provided timely operational, marketing and business development information and assistance where necessary to team members.
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Maintained friendly and professional customer interactions
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements
- Submitted loan applications to underwriter for verification and recommendation
Sterling Bank plcIbadan, OY
Relationship Manager
10.2018 - 05.2021
Job overview
- Delivered superior performance through market intelligence and improved staff involvement resulting in notable customer experience and market leading innovations within region
- Delivered expert technical assistance to internal teams and recommended strategies to better leverage sales opportunities
- Managed over 60 daily sales calls with team members focused on reinforcing successful strategies and optimizing approaches
- Collaborated with internal stakeholders, including corporate staff and retail divisions to build efficient sales and marketing strategies
- Performed banking, business administration and financial tasks to guarantee five-star service for clients
- Facilitated workshops and seminars to educate customers on product features and benefits
Diamond Bank, Now Access Bank PlcIbadan, OY
Relationship Manager
05.2017 - 10.2018
Job overview
- Improved branch’s market shares and customer loyalty through market penetration strategies and great customer experience
- Handled communication with clients to understand their needs and explain product value
- Evaluated applications for loans and lines of credit to determine whether customers were suitable candidates for desired product
- Prepared presentations and reports for management to aid in key financial planning and decision-making
- Networked around local area to identify and capture new business opportunities.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data
- Facilitated workshops and seminars to educate customers on product features and benefits
- Evaluated and negotiated contracts to procure favorable financial terms
Fidelity Bank PlcIbadan, OY
Relationship Manager
01.2015 - 05.2017
Job overview
- Managed multiple client accounts, availing of loans and credits, selling of digital products and realization of allocated revenue budget
- Prepared reports for region that had 14 branches for quarterly reviews, improvement strategies and key decision making
- Developed strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports
- Evaluated applications for loans and lines of credit to determine whether customers were suitable candidates for desired product
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients
- Facilitated workshops and seminars to educate customers on product features and benefits
Ardetim Nigeria LtdIbadan, OY
Customer Service Manager
01.2011 - 12.2014
Job overview
- Ensures customers’ requests are attended to promptly
- Managing over 50 calls, emails and face to face inquiries from clients
- Communicating with customers to resolve issues or concerns regarding bookings and deliveries
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Collaborated with upper management to improve customer service processes and support structures company-wide
- Addressed potential cancellations and offered catered solutions to retain accounts
- Took ownership of customer issues and followed problems through to resolution
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education
Olabisi Onabanjo UniversityNigeria
Bachelor of Science (BSc) from Computer Science
02.2008
University Overview
Skills
- TECHNICAL SKILLS
- Microsoft Office Suite, Salesforce, CRM, Google Drive
- Sales and negotiation skills
- Strong communication and presentation skills
- Analytical mind
- Attention to details
Accomplishments
Accomplishments
- Relationship Management
- Salesforce
- Revenue Expansion
- Financial Analysis & Reporting
- Credit Writing
- Business Development
- Effective communication
- B2B, B2C Sales
- Customer acquisition & retention
Timeline
Branch Manager
United Bank
05.2021 - 04.2023
Relationship Manager
Sterling Bank plc
10.2018 - 05.2021
Relationship Manager
Diamond Bank, Now Access Bank Plc
05.2017 - 10.2018
Relationship Manager
Fidelity Bank Plc
01.2015 - 05.2017
Customer Service Manager
Ardetim Nigeria Ltd
01.2011 - 12.2014
Olabisi Onabanjo University
Bachelor of Science (BSc) from Computer Science
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