Johnson Daniel
Administrative services supervisors
Lokoja,Lokoja
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
14
14
years of professional experience
Work History
Chief Executive Director
DARAFEX AND DIGITAL SERVICES
Lokoja, Nigeria
02.2020 - Current
- Created policies and procedures to ensure compliance with applicable laws and regulations.
- Cultivated relationships with government officials in order to advocate for policy changes that would benefit the organization.
- Oversaw budgeting processes for all departments within the organization.
- Recruited top talent from both inside and outside of the organization in order to build a strong team of professionals.
- Represented the company at public speaking engagements including press conferences and investor meetings.
- Identified areas where cost savings could be realized without sacrificing quality or customer satisfaction levels.
- Attended industry conferences, seminars, and other events to stay up-to-date on current trends in the sector.
- Evaluated existing business practices against best practices in order to identify areas for improvement.
- Negotiated contracts with vendors, suppliers, and customers to maximize profits while maintaining relationships.
Transaction Officer
ICS/Guaranty Trust Bank PLC
Abuja, Nigeria
01.2010 - 11.2019
- Collaborated with colleagues in other departments on projects related to financial operations.
- Assisted customers with inquiries related to their accounts or transactions.
- Analyzed financial data to determine trends in customer spending habits.
- Provided support to other departments regarding financial transactions or procedures.
- Maintained accurate records of all transactions in the company's database.
- Evaluated bank statement entries against internal records to verify accuracy.
- Performed reconciliations of cash accounts to identify any discrepancies or errors.
- Adhered to banking regulations when processing transactions or updating customer records.
- Resolved discrepancies between customer accounts and bank statements.
- Reviewed documents for accuracy prior to inputting into system databases.
- Identified potential risks associated with various types of financial transactions.
- Processed and monitored daily transactions to ensure accuracy and timeliness of settlements.
- Verified customer account information, such as balances, deposits, withdrawals and transfers.
- Investigated customer complaints concerning billing issues or payment irregularities.
Education
Master of Science - Economics
08-2023
Bachelor of Science - Economics
11-2016
High School Diploma -
08-2006
Some College (No Degree) -
Skills
- Adaptability and Resilience
- Ethics and integrity
- Organizational Growth
- Industry Networking
- Strategic Visioning
- Digital Transformation
- Customer Focus
- International business
- Succession Planning
- Operational Excellence
- Cost Control
- Crisis Management
- Innovation management
- Data-driven decision-making
- Financial Acumen
- Sustainable business models
- Inspirational leadership
- Business Development
- Customer Service
- Business Administration
- Training and Development
- Problem Resolution
- MS Office
- Customer Relationship Management
- Professionalism
- Adaptability
- Teamwork and Collaboration
- Computer Skills
- Adaptability and Flexibility
- Active Listening
- Self Motivation
- Effective Communication
- Attention to Detail
- Goal Setting
- Strategic Planning
Languages
English
Advanced
C1
Hobbies
- Traveling
- Listening to music
- Sporting
Work Preference
Work Location
On-SiteImportant To Me
Personal development programsWork-life balanceCareer advancementFlexible work hoursWork from home optionTimeline
Chief Executive Director - DARAFEX AND DIGITAL SERVICES
02.2020 - Current
Transaction Officer - ICS/Guaranty Trust Bank PLC
01.2010 - 11.2019
Federal University Lokoja - Master of Science, Economics
Federal University Lokoja - Bachelor of Science, Economics
DORBEN POLYTECHNIC - High School Diploma,
Day Secondary School Kaffin-koro - Some College (No Degree),
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