Johnson ABIMBOLA
Ibadan, Oyo State
Summary
Results-driven Business Analyst with a proven track record at Travelens Consult Ltd, GSK and Air Namibia. Skilled in Microsoft Power BI and data analysis. Adept at enhancing operational efficiency and leading cross-functional teams. Successfully implemented strategic initiatives, demonstrating strong analytical and collaborative skills to drive informed decision-making and achieve organizational goals. Collaborated and led a team of aviators and data analysts to save a regional airline $6.7m on a single project in 2020.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Analyst
Travelens Consult Ltd
09.2023 - Current
- Analyzing business processes to identify areas for improvement and efficiency gains.
- Collaborating with stakeholders to gather requirements and define project scope.
- Developing data models and reports using SQL and MS Power BI for informed decision-making.
- Lead cross-functional teams in implementing strategic initiatives aligned with organizational goals.
Call Center Supervisor
GlaxoSmithKline (GSK) Nigeria
06.2021 - 08.2023
- Supervised daily operations, ensuring adherence to company policies and performance standards.
- Ensure overall customer satisfaction.
- Trained and mentored new team members on customer service protocols and systems.
- Monitored call metrics, identifying trends to enhance team performance and service quality.
- Implemented process improvements to streamline workflows, reducing average handling time (AHT).
Flight Operations Data Analyst
Air Namibia
02.2016 - 05.2021
- Download various data from multiple airline softwares (RAMCO, FlightAware,TRAX and ARS)
- Used different tools such as MS Excel and MS Power BI to clean up and transform the downloaded data.
- Analyzed various data in line with management request
- Developed various data visualizations (using MS Power BI and MS Excel) for the Director of Flight Operations to use for presentations at weekly management meetings and quarterly board meetings and AGM.
- Executed several projects assigned by the Director of Flight Operations. Example: The Platt Pricing Aviation Fuel Hedging project I utilized statistical softwares to execute saved the airline $6.7m in 2020.
Education
MBA - Financial Management
Ladoke Akintola University
Ogbomoso04-2012
Bachelor of Science - Accounting
Ladoke Akintola University
Ogbomoso11-2006
Skills
- Business Analyst
- Microsoft Power BI Analyst
- Customer Service/ Call Center
- Google Data Analyst
- Python Data Analyst
- Data Analyst
Certification
- Microsoft Certified Power BI Analyst
- Google Certified Data Analyst
Timeline
Business Analyst
Travelens Consult Ltd
09.2023 - Current
Call Center Supervisor
GlaxoSmithKline (GSK) Nigeria
06.2021 - 08.2023
Flight Operations Data Analyst
Air Namibia
02.2016 - 05.2021
MBA - Financial Management
Ladoke Akintola University
Bachelor of Science - Accounting
Ladoke Akintola University
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