JOHNPAUL CHUKWUDI
Owerri,Nigeria
Summary
Enthusiastic Computer Technician proudly offering over 15 years of experience in System repair,upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup, Skilled in task prioritization, exemplary customer service and troubleshooting etc.
Overview
16
16
years of professional experience
Work History
Computer Technician
D-Konceptualz Communication and Technology
Port Harcourt, NIGERIA
04.2008 - Current
- Answered customer service calls and resolved issues quickly to return machines to operational status.
- Remote monitoring and management of client networks.
- Evaluated damaged equipment to determine the most cost-effective repair solution.
- Analyzed wiring diagrams to gather repair information and procedures.
- Diagnosed and repaired hardware issues on PCs, laptops, and printers.
- Replaced defective mechanical and electrical parts with soldering irons following diagrams.
- Updated software and firmware on various devices to improve functionality.
- Responded promptly to emergency service calls for critical repairs.
- Configured peripheral devices such as scanners, printers, and monitors.
- Recommended upgrades or replacements for outdated or faulty equipment.
- Installed new systems and components according to service orders and manufacturer instructions.
- Trained new employees on diagnostics and repair procedures for office machines.
- Maintained detailed records of repairs, parts inventory, and customer interactions.
- Installed and configured computer systems for optimal performance.
- Streamlined preventive maintenance repair processes to support timely completion.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Installed computers and other devices individually and across networks, testing connections to support proper functioning.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Trained users to operate and manage hardware and software.
- Served as network administrator by creating accounts and managing permissions for users.
- Utilized password reset utility to unlock units with BIOS password locks.
- Installed appropriate security patches to eliminate security vulnerabilities.
- Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
- Built custom PCs based on customers' specifications using various components from different manufacturers.
- Created backup images of customers' data files onto external storage devices.
- Provided technical support for client inquiries via telephone and email.
- Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
- Resolved customer complaints regarding the performance of their computers or other devices.
- Upgraded computers with new hardware components like processors, RAMs.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Maintained inventory records of IT equipment and supplies.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Responded quickly to emergency situations involving outages or data loss
- Setting up LAN/WAN including window server Services for individuals/Companies
- Routine preventive maintenance check
- Structure office Cabling.
- Installation of CCTV Cameras and DVR System
- Design and installation of structural office cable network and Installation of Telephone PABX Machine and its maintenance.
Education
Bachelor of Science - Computer Science
Federal University of Technology Owerri
Owerri 11-2006
Skills
- Network security measure
- Computer Hardware repairs
- Software Installation
- Hardware Configuration
- Computer configurations
- Help desk assistance
- Printers and Peripherals Installation
- Network Operating Systems
- Technical Support
- Network Administration
- Network configuration
- Hardware Repair
- Customer Service
- Software Feature Demonstrations
Languages
English
First Language
Timeline
Computer Technician
D-Konceptualz Communication and Technology
04.2008 - Current
Bachelor of Science - Computer Science
Federal University of Technology Owerri
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