JOHNBOSCO UDUJI
Owerri
Summary
Detail-oriented professional with remote experience providing customer assistance via email, live chat, and social platforms. Strong communicator known for empathy, problem-solving, and delivering high-quality service. Experienced in handling multiple client requests while maintaining professionalism and accuracy.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Aissa
Rabat
04.2021 - 11.2025
• Created user-friendly documentation to support customers
• Conducted training sessions to help users understand systems
• Answered customer questions through email and chat
• Simplified complex information for better understanding
• Helped improve response time by organizing processes
• Maintained communication records accurately
• Demonstrated patience and empathy in all interactions
Contract Copywriter
Micheal
Nairobi
03.2018 - 06.2020
• Provided consistent client support via email, messaging apps, and social media
• Responded to client inquiries professionally and on time
• Maintained positive communication with diverse clients
• Managed multiple client requests while meeting deadlines
• Edited and proofread content ensuring clarity and accuracy
• Created email content that improved customer engagement
• Used digital tools to track tasks and feedback
• Built strong client relationships through reliable service
- Edited and proofread materials for clarity, tone, and accuracy.
- Provided feedback on marketing strategies to improve overall effectiveness.
Education
Higher National Diploma - Computer Science
Federal Polytechnic Oko, Anambra State
03-2021
Skills
Customer supportEmail and chat supportcommunication, problem solvingAttention to detailConflict resolution, time managementRemote collaboration, CRM tools (basic)Documentation, social media supportClient relationship management
Languages
English
Native
Native
Timeline
Customer Service Representative
Aissa
04.2021 - 11.2025
Contract Copywriter
Micheal
03.2018 - 06.2020
Higher National Diploma - Computer Science
Federal Polytechnic Oko, Anambra State