Animating
JOHN OSHOKE ESHIEBOR
Technical Support Specialist, Whiteboard Animator, UI Designer
Life Camp
Summary
A proficient technical support specialist, experienced in creating captivating whiteboard animation explainers with several years in the field. Committed to hard work and dedication in every task undertaken, with a strong focus on time management and meticulous attention to detail, prioritizing research and continuous improvement.
Possessing a high value for teamwork and collaboration to enhance efficiency in all projects. I'm always eager to learn, embracing new opportunities for growth
Overview
7
7
years of professional experience
Work History
Technical Support Engineer
Federal Airports Authority of Nigeria
2022.05 - Current
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Improved client satisfaction with personalized troubleshooting sessions that catered to individual needs.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Whiteboard Animator II Technical Support
Upwork
Remote
2022.02 - Current
- Developed captivating whiteboard animations for educational, promotional, and explainer videos, enhancing viewer engagement.
- Collaborated with clients to brainstorm ideas and create detailed storyboards that align with their vision and objectives.
- Skilled in using tools such as VideoScribe, to produce high-quality animations.
- Utilized storytelling techniques to express complex ideas in a simplified and engaging manner.
Support Specialist
EDUHUB Travel Agency
2021.06 - 2022.02
- Guided clients through the process of obtaining necessary travel documents, ensuring compliance with international regulations.
- Stayed updated on visa requirements and travel regulations for various countries to provide accurate information to clients.
- Carefully examined client applications and supporting documents to minimize errors and delays in processing.
- Supported in Liaising with Ukraine embassy and consulates to facilitate the timely processing of visas and other travel documents
Office Administrator
Transmission Company of Nigeria
2020.03 - 2021.02
- Responded to routine phone calls, conveyed messages to staff, and welcomed visitors.
- Maintained both electronic and paper filing systems for efficient access to information.
- Kept track of office inventory and replenished low supplies to ensure team productivity.
- Reduced errors by diligently proofreading office documents and maintaining accurate records.
IT Support Specialist
Digital Bridge Institute
2017.11 - 2018.06
- Successfully registered candidates for examinations using the company's dedicated application, ensuring a streamlined process.
- Managed candidate information input, verifying details to maintain data accuracy and integrity during the registration process.
- Collaborated with the IT team to troubleshoot and resolve technical issues, ensuring minimal disruption during the examination.
- Proactively monitored the application for any glitches or malfunctions, documenting issues as they arose.
- Implemented feedback from users to improve application performance, leading to increased efficiency in candidate registrations.
Education
Bachelor of Science - Computer Science
University of Abuja
FCT, ABUJA 2001.04 -
Skills
Whiteboard Animation
Product Support
Remote Support
Customer Service
Technical Support
Administrative Support
Information Analysis
Time Management
Problem Solving
Interests
Drawing
UI Design
Timeline
Technical Support Engineer
Federal Airports Authority of Nigeria
2022.05 - Current
Whiteboard Animator II Technical Support
Upwork
2022.02 - Current
Support Specialist
EDUHUB Travel Agency
2021.06 - 2022.02
Office Administrator
Transmission Company of Nigeria
2020.03 - 2021.02
IT Support Specialist
Digital Bridge Institute
2017.11 - 2018.06
Bachelor of Science - Computer Science
University of Abuja
2001.04 -
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