John Atomode
IT Infrastructure Manager
Lagos
Summary
John is a Versatile IT engineer with vast knowledge gathered in 12 years’ experience involving; Software Development Lifecycle methodology, Software project management with strong background in UNIX & Windows OS administration, Storage & Backups, Network administration, Software Quality assurance, SDLC, ITIL and software product support.
John is determined to mid-wife the delivery of high-quality and user-friendly products to the market as quickly as possible within the confines of known international standards and guidelines.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
Work History
Head, IT Infrastructure Support and QA
Chams Plc
Lagos
03.2016 - Current
- Conduct periodic infrastructure quality and performance assessments.
- Managed a team of Systems and network administrators to ensure servers and network availability for applications and internal users are at agreed uptime and optimization.
- Built customer confidence by providing over 99% applications, systems and network availability.
- Reviewed and Managed service level agreements as well as vendor relationships.
- Reviewed IT policies and formulate new SOPs for effective operations.
- Maintained the Company's DevOps tools such as TFS, GitHub,etc.
- Worked on integration for 3rd-party systems including bulk SMS,Email, and payment gateways.
- Improved customer trust by delivery excellent QA testing on all internal tools and commercial applications developed locally or acquired.
- Improved the company's ROI by engaging new and improved technologies to reduce cost on infrastructure.
- Facilitated and logged store opening, closing and shift changes
Technical Lead, Operations
Chams Plc
Lagos
02.2015 - 02.2016
- Managed IT setup and service requests for IS Infrastructure.
- Provided 3rd level Sysadmin support for technical team where necessary.
- Built and maintained a successful relationships with service providers, vendors and endusers/consumers.
- Resolved customer complaints and concerns with strong verbal and negotiation skills.
- Trained, and managed a team of QA/Testers using ISTQB manual.
- Ensured quality is assured on all software products
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Investigated system issues and implemented resolutions to reduce downtime.
Datacenter Infrastructure Manager
Chams Plc
Lagos
02.2014 - 02.2015
- I re-activated abandoned datacenters for the company in Chams Plc HQ at Lagos and for Anambra state in Awka successfully while working with HP on hardware replacement and power specialists on power and cooling.
- I installed,configured and deployed OracleLinux operating systems and databases on servers for all the 22 bank headquarters in Nigeria for the Biometric KYC registration project of all Nigerian bankers.
- Improved operations through consistent hard work and dedication.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Led projects and analyzed data to identify opportunities for improvement.
Technical First Level Support
MTN Nigeria
Lagos
03.2011 - 02.2014
- Provided first diagnosis and attempt resolution to observed datacenter events, incidents, and problems addressing over 50 customers from various IT Infrastructure units.
- Installed, configured and networked Unix and Windows systems for specific projects.
- Coordinated information update during approved changes; including Software/hardware upgrades and configurations using change management procedures.
- Provided technical documentations and processes to groups/personnel on various Software applications running within the datacenter servers.
- Delivered services to different units within specified SLA and timeframes.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Prepared variety of different written communications, reports and documents.
Datacenter Operator
MTN Nigeria
Lagos
06.2009 - 03.2011
- Monitored and supervised over 800 physical servers within the Datacenter to ensure optimized cooling and power.
- Supervised hardware changes for both SAN and LAN by ensuring standard cabling techniques are utilized.
- Identified datacenter issues,including impact assessments and correct application inline with standard ITIL procedures
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Collaborated with team members to achieve target results.
- Participated in team-building activities to enhance working relationships.
- Resolved problems, improved operations and provided exceptional service.
Education
Bachelor of Science - Physics
University Of Ilorin
Kwara State 03.2003 - 09.2006
Post Graduate Diploma - Applied Geo-Physics
Federal University Of Technology Akure
Ondo State 02.2009 - 02.2010
Skills
Unix System Administrator
Accomplishments
- Symantec upgrade - Migration of Symantec NetBackup from version 7.0 -7.5 with MTN Nigeria
- BMC impact explorer - Installation and Configuration of BMC monitoring server and clients in over 800
datacenter servers at MTN Nigeria. - BVN Project Nigeria - Installation, configuration and deployment of BVN server, DB, network and
power to 22 Nigerian bank HQs in 2014 with CHAMS PLC - VOTA(eVoting Platform) – I worked as BA, and assisted with DevOps, and QA tasks to design, develop, test and launch the evoting platform as an SaaS system which has handled more than 30 live elections for various organizations including ICAN(Institute of Chartered Accountants Nigeria), and hosted over 900,000 voters successfully.
- Tourism Hackathon Nigeria – Provided technology guidance, support and also served as one of the
judges during the event held at the National theatre Costain, Lagos Nigeria November 2022.
Certification
Solaris System Certified Administrator
Timeline
Sophos Firewall Network Security Administration
10-2019
Google Cloud System Administration
05-2017
ITIL V3Foundation
04-2016
Head, IT Infrastructure Support and QA
Chams Plc
03.2016 - Current
Quality Management System
05-2015
Technical Lead, Operations
Chams Plc
02.2015 - 02.2016
Datacenter Infrastructure Manager
Chams Plc
02.2014 - 02.2015
Oracle Certified Administrator
07-2012
Technical First Level Support
MTN Nigeria
03.2011 - 02.2014
Oracle Sun Storage Administrator (Pretoria -South Africa)
02-2011
Solaris System Certified Administrator
06-2010
Datacenter Operator
MTN Nigeria
06.2009 - 03.2011
Post Graduate Diploma - Applied Geo-Physics
Federal University Of Technology Akure
02.2009 - 02.2010
Bachelor of Science - Physics
University Of Ilorin
03.2003 - 09.2006
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