Odoo ERP CRM Smart POS E-commerce Platforms MS Excel MS Word Google Workspace Zoom WhatsApp Business Canva
Open To Work
Joel Edoh Daniel
Public Administration
ABUJA,Gwarinpa
Work Preference
Summary
- Successfully managed administrative, IT, and inventory operations, supporting smooth day-to-day business activities.
- Built practical experience in ERP and inventory management, including Odoo-based inventory processes.
- Supported e-commerce operations and customer service, including data entry, order processing, customer enquiries, and delivery coordination.
- Maintained accurate inventory and business records, helping improve information organization and operational efficiency.
- Developed hands-on experience with CRM, customer relationship management, and client support.
- Provided IT troubleshooting and technical support for workplace systems and users.
- Progressed across administration, inventory, e-commerce, customer support, and IT-related responsibilities, demonstrating versatility and adaptability.
Overview
4
4
English, Hausa & Idoma
4
4
years of professional experience
Work History
Inventory Manager
China Sky Supermarket and Pharmacy
02.2025 - 04.2026
- Managed inventory levels to ensure optimal stock availability and minimize shortages.
- Implemented efficient inventory tracking systems to enhance accuracy in stock management.
- Coordinated with suppliers to facilitate timely deliveries and maintain supply chain flow.
- Analyzed sales trends to forecast inventory needs and adjust purchasing strategies accordingly.
- Created and updated regular inventory reports and records.
- Participated in regular cycle counts to confirm accuracy of inventory records.
Virtual Assistant
Discounted Data.ng
06.2020 - 11.2021
- Managed scheduling and calendar coordination for executives, optimizing time management.
- Conducted research and prepared reports to support decision-making processes.
- Streamlined communication channels between teams, enhancing collaboration and efficiency.
- Developed and maintained filing systems for digital documentation, ensuring easy access to information.
- Managed CRM input, exports and clean up.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
Customer Support
Next Cash and Carry Ltd
05.2019 - 01.2020
- Provided exceptional customer support, addressing concerns in a timely manner to maintain client satisfaction.
- Provided exceptional customer support by answering queries related to device functionality and usage tips.
- Delivered top-notch customer support by troubleshooting technical issues promptly and providing clear resolutions to end-users'' concerns.
- Delivered exceptional customer support by resolving complex technical challenges in a timely manner.
- Increased customer satisfaction rates through continuous improvement of product quality and efficient customer support systems.
- Provided exceptional customer support, resolving issues promptly and professionally.
Education
Higher National Diploma (HND) - Public Administration
Niger State Polytechnic
Zungeru Niger State11-2020
Skills
Administrative & Virtual Assistance – Scheduling, documentation, email management, data organization and general administrative support
Customer Support & CRM – Customer communication, CRM management, client records, issue resolution and follow-up
ERP & Inventory Management – Odoo ERP, stock control, inventory records, order processing and reporting
E-commerce Operations – Product data management, online orders, customer enquiries and delivery coordination
Data Entry & Record Management – Accurate data entry, database updates, documentation and information management
IT Support & Troubleshooting – Basic networking, hardware/software troubleshooting and technical support
Communication & Problem Solving – Professional communication, attention to detail, teamwork and effective problem resolution
Digital Tools – Microsoft Office, Google Workspace, CRM and ERP platforms
Accomplishments
Administration, CRM, ERP, and Inventory Management.
Improved inventory accuracy and stock tracking using Odoo ERP and inventory management systems.
Supported smooth e-commerce operations through accurate data entry, order processing, and customer support.
Maintained accurate records and reduced errors through effective data management and attention to detail.
Resolved customer enquiries and provided timely support, contributing to improved customer satisfaction.
Coordinated administrative and operational tasks while maintaining organized digital and physical records.
Supported delivery operations and customer order fulfilment during my time with Next Cash & Carry Ltd.
Software
Timeline
Inventory Manager
China Sky Supermarket and Pharmacy
02.2025 - 04.2026
Virtual Assistant
Discounted Data.ng
06.2020 - 11.2021
Customer Support
Next Cash and Carry Ltd
05.2019 - 01.2020
Higher National Diploma (HND) - Public Administration
Niger State Polytechnic