Joel Ogunremi
Ibadan ,Nigeria
Summary
Banking professional with proven experience in wealth operations management. Supports teams in strategizing, implementing and delivering improved customer and business outcomes. Demonstrates excellent planning and organization skills to thrive in pressured banking environments. Proven experience on fraud investigation and carry out due diligence on every new customer on boarded in the Branch .
Overview
19
19
years of professional experience
19
19
years of post-secondary education
Work History
Branch service manager
stanbic ibtc bank ltd, Member of standard bank
Osogbo , Osun State
03.2017 - Current
- Reported suspicious transactions and financial discrepancies to address potentially fraudulent activity.
- Carried out thorough customer assessments to minimize financial risk.
- Drafted reports on deteriorating trends and fiscal year-end losses to inform stakeholders.
- Coached banking service teams in providing exceptional customer care.
- Opened customer accounts and provided smooth onboarding services.
- Recommended loan approvals and denials based on customer credit worthiness.
- Carrying out first level investigation of all fraud related cases at the Branch and sent a first level report with recommendation to the unit in-charge for final report to senior management .
- Supervised branch operations to spur continuous improvements and enhance service delivery.
Head service support
Stanbic IBTC Bank ltd
Ibadan , nigeria
03.2015 - 03.2017
- Increased customer satisfaction by resolving issues.
- Developed plans and strategies to promote continuous improvement.
- Developed appropriate resources to meet needs of diverse audiences.
- Handled high-volume telephone and email enquiries to minimize backlogs.
- Authorization of all financial and non financial transactions
- Enhance due diligent on all the customer on boarded by the Branch .
- identification of risk category of the Account opening at the Branch.
- Ensure all the staffs adherent to all the procedure and processes at the Branch.
- critically review all the PEP customers in the Branch .
- review and investigation of all the reported unauthorize transaction at the Branch .
Head of operations
stanbic IBTC Bank , Member of standard bank .
Ibadan , nigeria
03.2010 - 02.2015
- Empowered Branch staff in other to achieve a better result .
- Attend to all routine and control process.
- monitoring of Asset custodian daily transactions.
- identify and address staff training /any development needed.
- Daily generation of Branch financial and non financial transactions , Balance sheet , P&L and Risk Asset report .
- Authorization of both financial and non financial transactions in the Branch
ATM AND ASSET CUSTODIAN
STANBIC IBTC BANK ,MEMBER OF STANDARD BANK
Ibadan , NIGERIA
07.2009 - 03.2010
- Monitored cleaning supplies and ordered more when necessary.
- Reporting of NFIU transaction monthly
- Retirement of all claims. cash advance and vendor payments
- issuance of manager's cheque.
- Balancing of vault registers and cash .
- monthly and quarterly proof of Branch GLs.
- Reporting counterfeit note collected to CBN monthly ,
- Balancing of cash loaded on Branch ATMs
- Maintenance of Branch fixed Asset .
Head cashier and Forex Cashier
Stanbic IBTC bank , Member of Standard bank .
Ibadan , Nigeria
12.2008 - 07.2009
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Supervision of Cashier work in the Branch .
- Attend to all Franchise collections, remittance of all monthly and yearly taxes for the region .
- Processing of South African Airways payments for customers
- Initiating international fund transfers for customers and staff ,
- Posting of forex transactions for customer , forex conversation
- Accepting daily Forex cash payment and receipt.
Merchant Cashier
IBTC CHARTERED BANK PLC
Ibadan , Nigeria
12.2006 - 11.2008
- Leveraged strong working knowledge of products and systems within Branch.
- Cash deposit receipt and Payment .
- System posting of all credit and debit instrument .
- Recording details of cash transactions for all major change transactions as well as cheques and all other item cashed .
- Acceptance of Cash and Cheques deposit .
- System posting and Balancing for all bulk tellers in the Branch .
Bulk Teller
Chartered Bank Plc.
Ibadan , Nigeria
11.2004 - 11.2006
- Handling of bulk cash in the Branch .
- Counting and Balancing of cash collected from customer and daily balancing of teller cash register.
- System posting of all credit and debit instrument (petty cash cash advance )
Education
Master of Business Administration - Human Resource
Ladoke Akintola University
Ogbomoso, Oyo State 01.2015 - 09.2018
Bachelor of Science - Economics
Olabisi Onabanjo University
Ago iwoye , Ogun state 03.2006 - 09.2012
Higher National Diploma - Accountancy
The Polytechnic Of Ibadan
Ibadan, Oyo State 09.2004 - 11.2008
Diploma of Higher Education - Accountancy
Federal Polytechnic Ilaro
Ilaro Ogun state 03.1999 - 03.2004
Certificate of Higher Education -
Chartered Institute of Forensic andCertified Fraud
institute Chartered Economic of Nig
Institute of Chartered Accountant of Nig
Chartered Institute of Banking of Nig
Skills
- Human resources knowledge
- Financial administration
- Account analysis expertise
- First Level fraud investigator
- Investigation of customer information via enhance due diligent
- Getting approval for PEP customer after carrying out Background check
- Regional tax return collator (between organization and government)
- Regional liaison officer between Bank and central bank of Nigeria ,Branch office
Languages
English
Intermediate
Timeline
Branch service manager
stanbic ibtc bank ltd, Member of standard bank
03.2017 - Current
Head service support
Stanbic IBTC Bank ltd
03.2015 - 03.2017
Master of Business Administration - Human Resource
Ladoke Akintola University
01.2015 - 09.2018
Head of operations
stanbic IBTC Bank , Member of standard bank .
03.2010 - 02.2015
ATM AND ASSET CUSTODIAN
STANBIC IBTC BANK ,MEMBER OF STANDARD BANK
07.2009 - 03.2010
Head cashier and Forex Cashier
Stanbic IBTC bank , Member of Standard bank .
12.2008 - 07.2009
Merchant Cashier
IBTC CHARTERED BANK PLC
12.2006 - 11.2008
Bachelor of Science - Economics
Olabisi Onabanjo University
03.2006 - 09.2012
Bulk Teller
Chartered Bank Plc.
11.2004 - 11.2006
Higher National Diploma - Accountancy
The Polytechnic Of Ibadan
09.2004 - 11.2008
Diploma of Higher Education - Accountancy
Federal Polytechnic Ilaro
03.1999 - 03.2004
Certificate of Higher Education -
Chartered Institute of Forensic andCertified Fraud
institute Chartered Economic of Nig
Institute of Chartered Accountant of Nig
Chartered Institute of Banking of Nig
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