JOCELYN BURKE

Work History

Tech, 1288

Steilacoom, WA

09.2020 - Current

Implemented a continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction
Developed comprehensive quality control documentation, standardizing procedures across all departments while promoting consistency
Improved product quality by implementing rigorous testing protocols and identifying areas for improvement
Analyzed data from various sources to identify product quality trends, making strategic recommendations for improvements based on findings
Maintained up-to-date knowledge of relevant regulations within the industry, ensuring company practices remained compliant
Leveraged strong communication skills to present quality findings and recommendations to senior leadership, influencing buy-in for necessary changes
Successfully resolved escalated customer concerns regarding product reliability through transparent communication channels
Managed a team of quality technicians, providing coaching and guidance for professional development and improved performance
Fixed identified issues to improve workflows
Analyzed quality and performance data to support operational decision-making
Educated employees on specific QA standards and confirmed maintenance of standards.

Tech, 1288 Rainier

Steilacoom, WA

01.2008 - 03.2016

Implemented a continuous improvementculture, contributing to a company-wide increase in productivity
Developed comprehensive quality control documentation, standardizing procedures across departments
Improved product quality by implementing rigorous testing protocols and identifying areas for improvement
Collaborated with cross-functional teams to identify process improvements, increasing production efficiency andcost savings
Analyzed data from various sources to identify product quality trends, making strategic recommendations for improvements based on findings
Maintained up-to-date knowledge of relevant regulations within the industry, ensuring company practices remained compliant at all times
Reduced customer complaints by streamlining the complaint resolution process and addressing the root causes of issues
Streamlined incoming inspection processes by developing standardized criteria for evaluating raw materials before use in manufacturing operations
Enhanced team performance through regular training sessions and knowledge sharing, increasing efficiency
Leveraged strong communication skills to present quality findings and recommendations to senior leadership, influencing buy-in for necessary changes
Successfully resolved escalated customer concerns regarding product reliability through transparent communication channels
Played a key role in achieving ISO certification by preparing documentation and facilitating successful audits.