Joao Da Cruz Barros

• Troubleshot and repaired cable signal issues by replacing faulty cables, power supplies and associated equipment.
• Connected, disconnected and relocated cables for high-functioning telecom provisions.
• Responded quickly to customer complaints, providing positive solutions to maintain satisfaction.

Responsible for Maintaining, Supporting and Enhancing Systems and Infrastructure.

User Support: Operating systems installation and repair, software troblessooting and installation, Hardware repair and system commissioning.

Administration of all Servers and Associated Applications.

TOIP administration and configuration.

DHCP and File Server administrations

• Established and maintained robust links between systems.
• Monitored system performance using recognised and agreed criteria.
• Consults with the Onsite Support, Service Desk and Supply Chain departments regarding user concerns.
• Partners with Onsite Support and Service Managers to ensure networks and security systems are up-to-date.
• Tracks all requests via the designated Event Management system.
• Implements, supports, uses, and communicates existing best practice policies and procedures.
• Works with decision makers, stakeholders, and clients to define business requirements, system goals and help resolve client issues.
• Acts as a mentor to junior members of the team or contractors.
• 
  
• 
  
• 
  

• Organised financial and operational data to help with yearly budgeting and planning.
• Investigated issues affecting group operations, prepared reports and helped correct problems.
• Coached team members through new or difficult workflows.
• I was responsible for leading and managing a project team in auditing and implementing improvements to all the IT software and procedures from the front end to network security. Also involved in managing, planning, scheduling & reporting on project activities.
• Project managing new stock system
• Improved network reliability and scalability.
• Managing Remedy system for tickets logging
• Manage IT Dashboard to monitor all the KPOs ✓ Manage IT reporter system to monitor all our site and device connectivity.
• Organize and control all Schlumberger computer Assets.

• Supported system users, applying relevant organisational policies.
• Completed inspections at manufacturing sites for compliance assessments.
• Assessed telecommunication systems operations to check safety and performance and recommended improvements.
• I am responsible for Monitor/ analyze/ Maintain and carry out repair on all telecoms/ IT system on board Block 31 such as:
• UHF Trunked Radio / VHF AM & FM Radios.
• GPS System, Fleet 77 and Mini C Satellite Phones.
• TAOMS ( Tank approach offload Management system)
• Process Control Network (PCN) / ICSS interfaces to network.
• Met ocean System ( Weather System) and PAGA (Public address General Alarm) system.
• Radar & MOB System / VSAT system.
• TNMS (Telecommunication Network Monitoring System)
• CCTV (Closed Circuit Television)
• ACMS (Access Control and Mustering System) System.
• Voice and Digital Data Network ( DDN)
• GMDSS (Global Maritime and distress safety system).
• Gyro (Gyrocompass).
• NDB (Non directional Beacon).

• Met project goals by working cohesively with design and marketing teams to drive results.
• Planned and delivered projects to spec, on time and meeting internal quality standards.
• Analysed data and information to identify issues and create tailored solutions.
• Completed customer orders with speed and accuracy.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Monitored and updated stock levels and inventory databases.
• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Responsible for projects and operation Offshore Block 17 as well as to monitor and carried out repairs on the following systems:
• VSAT System / Fiber optic infrastructures.
• UHF Trunked Radio system / VHF Aero and Marine Radio
• system
• Voice and Digital Data Network ( DDN)
• ANALOG PHONES infrastructure.
• Network administration.
• Radar and AIS.
• Gyrocompass. and NDB
• 4G Systems.
• GMDSS (Global Maritime and distress safety system).