joachim ifeanyi ibeh
Fagge ,Niger State
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with positive attitude. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Jopar brothers pharmaceutical ltd
Fagge , Kano State
05.2023 - Current
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Maintained compliant documentation on [Software] for reliable company records.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
Sales Executive
Jopar brothers pharmaceutical ltd
Fagge kano , Kano State
03.2017 - Current
- Generated new leads and opportunities to maximise revenue.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Analysed industry and competitor trends to enhance sales strategy.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
Education
A-Levels - customer Service fundamental
Anglican high School
Kano, Kano State 04/2023 - 05/2023
Skills
- Sales negotiating
- Sales enquiry handling
- Store maintenance
- Inventory control
- Salesforce
- Cash handling
- Product disposal
Languages
English
Beginner
Timeline
Customer Service Representative
Jopar brothers pharmaceutical ltd
05.2023 - Current
Sales Executive
Jopar brothers pharmaceutical ltd
03.2017 - Current
A-Levels - customer Service fundamental
Anglican high School
04/2023 - 05/2023
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