Microsoft excel
JIMOH ADEWALE ADEBOUN
Business Operations | Customer Solutions | Pharmacist
Lagos
Summary
I am a solution driven professional with years of experience in Healthcare, Health tech and Health Insurance, mastering solutions provision, business partnerships, customer relationships and successful clients management.
A good leader and team player with extensive experience in creating strategies and leading execution of all global supply chain activities, including procurement, manufacturing, and distribution management. Manages and leads cross-functional teams to drive product supply and productivity improvements. Excels in high-volume atmospheres requiring multitasking skills and commitment to customer satisfaction. Attention to detail and responds to shifting priorities across broad range of order fulfillment tasks to drive operational efficiencies.
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
Phamacy Porcurement Specialist
R-Jolad Hospital
10.2024 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Focal role in ensuring uninterrupted access to high-quality pharmaceutical products and medical supplies for R-Jolad Hospital across all eight locations of the hospital.
- With the Team Lead, Procurement, developed and execute procurement strategies aligned with hospital standards, regulatory requirements, and cost-saving objectives.
- Developed and implemented robust procurement strategies and vendor management systems, leading to improved cost-efficiency and reduced stockouts by over 75% in six months.
- Conducted market analysis and supplier evaluations to identify reputable vendors and negotiate favorable terms, service level agreements (SLAs), and pricing structures.
- Ensured compliance with regulatory standards, including Good Manufacturing Practices (GMP), by verifying supplier qualifications and performing quality assurance audits.
- Led procurement planning and inventory control initiatives, closely monitoring stock levels, consumption trends, and expiration tracking to reduce waste (72.8% from 24.6 % in six months) and excess holding costs.
- Managed the full procurement cycle: raised purchase orders, reviewed requisitions, tracked deliveries, and resolved supply discrepancies to ensure timely order fulfillment.
- Collaborated with internal departments including Pharmacy, Patient Experience, and Internal Control to align supply chain activities with hospital needs.
- Supervised and mentored the inventory and store officers, fostering a team culture focused on professionalism, accountability, and continuous improvement.
- Maintained comprehensive documentation of procurement activities, supplier contracts, batch tracking, inspection results, and compliance audits for quality control and traceability.
- Supported internal and external audits by providing detailed records and ensuring procurement best practices aligned with accreditation and regulatory guidelines.
- Played an active role in recall management and safety alert processes, ensuring timely action and effective communication with stakeholders.
- Foster a culture of collaboration, professionalism, and excellence among team members, encouraging continuous learning, development, and innovation.
Customer Solutions: Supply Chain and Distribution Operations, Order Management
mPharma Health Nigeria Limited
7 2023 - 09.2024
- Identify and find solutions to potential operational issues such as Billing, Drug Procurement, Warehouse Inventory and Deliveries of inventory and services
- Coordinate multiple customer accounts and manage relationships utilizing customer solutions best practices
- Provide routine reports to enhance management decision on customers, as well as provide routine reports on Sales fulfillment and Volume fulfillment. One of which is daily preparation of supply chain tracker and fulfillment dashboards using top data analysis tools and reporting directly to Head of supply chain and chief executive officer.
- Data driven process improvement and service optimization by interfacing with entire supply chain department to ensure all orders are fully serviced within agreed timelines i.e from Order Generation, Procurement, Warehousing to Actual Delivery
- Work in collaboration with supply chain team to improve order fulfillment by 10% quarterly after huge FOREX surge to optimize and sustain business collaborations
- Warehouse operations; inbound, outbound and distribution operations using operational data and appropriate markers
- SAP ERP(Enterprise Resource Planning ) work-flow operations
- Inventory data analysis, procurement and procurement forecasts to minimize out-of-stocks, product substitution for effective and efficient service delivery to partners and our organization
- SAP MM(Materials Management): optimize procurement, inventory management, and material planning Processes
- Business to Business (B2B) and Business to Customer (B2C) account management
- Supply chain operation management and improvement
- Customer service, solutions and good of of Customer Relationship Management (CRM) software.
- Streamlined order processing by implementing a centralized tracking system for purchase orders, improving visibility into order status updates.
- Result Enhanced internal stakeholder satisfaction by providing timely updates on order status and addressing any supply-related concerns promptly and professionally.
- Collaborated with cross-functional teams to develop and implement cost-saving initiatives for key commodities.
- Participated in supplier performance reviews, addressing any concerns and reinforcing expectations for quality and delivery standards.
- Contributed to risk assessment efforts, identifying potential disruptions in supply base and developing contingency plans accordingly.
- Supported development of annual budgets by analyzing historical spend data and forecasting future needs.
- Assisted in managing relationships with logistics providers, optimizing transportation routes and reducing shipping costs.
- Result Increased on-time deliveries from suppliers by closely monitoring production schedules and proactively addressing potential delays or issues impacting service levels.
- Enhanced supply chain efficiency by identifying bottleneck areas and proposing process improvements.
- Assisted in implementation of a new procurement system, streamlining purchasing processes and increasing visibility into spend data.
- Reduced lead times for critical components through efficient inventory management and strategic sourcing.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Streamlined inventory management processes to reduce supply chain costs and improve efficiency.
- Increased global supply chain efficiency and development by leading cross-functional teams and enabling supplier integration and management technology tools, upgrades.
- Teamed with sales and marketing teams to confirm that product availability meets customer demand.
- Devised and maintained an up-to-date database of supplier and vendor performance metrics.
- Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
Clinical Pharmacist and Pharmaceutical Procurement
Reddington Multi-Specialist Hospital
05.2022 - 06.2023
- Inventory management, procurement and procurement forecasts to minimize out-of-stocks, product substitution for effective and efficient service delivery to patients and the hospital
- Participate in ward rounds, make interventions when necessary and developed strong relationships with healthcare providers, facilitating communication and collaboration for better patient care coordination.
- Keep up to date with, and contribute to, research and development using appropriate data analytic and project management tools
- Provide monthly information monthly on expenditure and revenue generation of pharmacy operations
- Prepare and quality-check sterile medications, for example, intravenous medications.
- Evaluated medication regimens for complex patients, identifying potential drug interactions and devising alternative treatment strategies when necessary.
- Collaborated with interdisciplinary healthcare teams for optimal patient care and improved treatment outcomes.
- Educated patients on proper medication use and adherence, leading to improved health outcomes and decreased hospital readmissions.
- Participated in continuous professional development activities to stay current on evolving trends within clinical pharmacy practice.
- Trained 2 pharmacy residents and interns on clinical care and medication dispensing.
- Assisted with the development of institution-specific order sets to standardize prescribing practices throughout the hospital system.
- Implemented cost-saving measures through formulary management and utilization review, ensuring 10% efficient use of resources while maintaining high-quality patient care standards.
- Contributed to antimicrobial stewardship efforts by monitoring antibiotic usage patterns and making recommendations for targeted improvements.
- Played an integral role in emergency response situations, providing expert guidance on appropriate drug therapy interventions during critical moments of patient care.
- Served as a drug information resource for healthcare professionals, improving prescribing practices across the institution.
- Participated in quality improvement initiatives to optimize clinical pharmacy services within the organization.
- Streamlined medication reconciliation process, reducing medication errors and enhancing patient safety.
- Led integration of new drug interaction software, enhancing patient care quality.
- Strengthened patient-pharmacist relationships through empathetic and clear communication.
- Enhanced drug safety by participating in pharmaceutical research and staying informed about drug recalls and safety alerts.
- Played key role in pharmacy's accreditation process, ensuring compliance with all regulatory standards.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
PHARMACY MANAGER
Naza Pharmacy Limited
07.2021 - 07.2022
- Successfully executed marketing initiatives to enhance profitability within the pharmacy.
- Developed procurement strategies and forecasts to reduce stock shortages and implement product substitutions for optimal service delivery to both patients and the hospital.
- Oversaw efficient inventory management while minimizing overhead costs.
- Offered consultations and provided responses to questions from patients, healthcare practitioners, and physicians concerning medications, possible side effects, and intended uses.
- Collaborated with physicians and nearby 4 closest healthcare providers to optimize medication therapy and educate patients about their prescriptions.
- Strengthened business networks and vendor partnerships by cultivating relationships with suppliers and associates to broaden the business landscape.
- Effectively oversaw medication inventory, sourced supplies, and promoted pharmaceutical products and services, aiding in revenue growth and market development.
- Evaluated and directed pharmacy staff performance to enhance productivity and elevate customer satisfaction.
Guided a team of skilled pharmacists and technicians in providing outstanding patient care and service. - Established robust connections with healthcare providers to facilitate seamless patient care coordination.
Handled budget responsibilities, managing expenses to improve profitability while maintaining high standards of care. - Nurtured a patient-centered atmosphere within the pharmacy, encouraging lasting loyalty among customers.
- Ensured adherence to pharmacy regulations and kept comprehensive records of all medications dispensed.
- Managed procurement operations to guarantee sufficient stock levels while reducing waste from expired items.
Provided training to pharmacy interns and newly onboarded pharmacy technicians. - Maintained compliance with regulations by staying informed about industry standards and ensuring precise documentation for audits.
- Boosted revenue through targeted promotions, marketing strategies, and cross-selling initiatives.
- Handled customer complaints with professionalism and efficiency by conducting thorough root-cause analyses to effectively address issues.
- Streamlined workflow processes to lessen the turnaround time for prescription fulfillment while preserving accuracy.
- Improved team communication by scheduling regular meetings focused on performance metrics, best practices, and strategies for continuous improvement.
- Actively participated in the recruitment process by identifying high-caliber candidates who played a crucial role in the team's success in delivering exceptional pharmaceutical care services.
- Enhanced operational efficiency within the pharmacy by implementing cutting-edge inventory management software.
- Realized substantial cost reductions by securing more favorable agreements with pharmaceutical suppliers to get a 2.5% discount on supplies.
- Improved the pharmacy's reputation in the community by launching 3 health awareness initiatives.
INTERN PHARMACIST
Lagos State Health Service Commission
04.2021 - 03.2022
- Dispensed prescription medication and Over-The-Counter Medications
- Counseled and advised patients' on the use of their medications and lifestyle modifications
- Managed and handled pharmaceutical stock.
LOCUM PHARMACIST
Bourdillon Pharmacy
03.2020 - 06.2020
- Dispensed prescription medication and Over-the-Counter Medications
- Counseled and advised patients on use of their medications and lifestyle modifications
- Managed and handled pharmaceutical stock
- Handled Pharmaceutical products labelled as 'poisons'.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Participated in 3 community outreach events, educating the public about proper medication use, storage, and disposal techniques.
Education
Bachelor of Pharmacy (B. Pharm) - Pharmacy
Igbinedion University
Some College (No Degree) - Information Technology
McAdolph System Incorporation
Skills
Customer solutions and Process optimization
Affiliations
- Pharmaceutical Society of Nigeria (PSN)
- Pharmacists Council of Nigeria (PCN)
Personal Information
- Gender: Male
- Nationality: Nigerian
Volunteer Experience
- Pharmaceutical Society of Nigeria Young Pharmacist Group Lagos State Chapter (PSN-YPG Lagos), Financial Secretary, 2022
- PSN-YPG Lagos & Emzor Pharmaceutical Industry, Hepatitis screening exercise for corps members (NYSC camp, Lagos State), 07/01/22
- PSN-YPG & Emzor Pharmaceutical Industry., World Hepatitis Day Health Outreach (in Yaba, Lagos State), 07/01/21
References
- Pharm. Ogechi Akaaha, mPharma Health Nigeria Limited, 08036229218
- Pharm. Amusan Amusan Oluwaseun, Reddington Hospital, 081419947491
Software
Customer Relationship Management Software
SQL
SAP ERP
ZOHO
Interests
Customer solutions
Business developments
Partnerships
Networking, Reading, Data, Sports
Love meeting people and leaving good impression. A growing reader, data enthusiast and lover of sports
Timeline
Phamacy Porcurement Specialist
R-Jolad Hospital
10.2024 - Current
Clinical Pharmacist and Pharmaceutical Procurement
Reddington Multi-Specialist Hospital
05.2022 - 06.2023
PHARMACY MANAGER
Naza Pharmacy Limited
07.2021 - 07.2022
INTERN PHARMACIST
Lagos State Health Service Commission
04.2021 - 03.2022
LOCUM PHARMACIST
Bourdillon Pharmacy
03.2020 - 06.2020
Some College (No Degree) - Information Technology
McAdolph System Incorporation
Customer Solutions: Supply Chain and Distribution Operations, Order Management
mPharma Health Nigeria Limited
7 2023 - 09.2024
Bachelor of Pharmacy (B. Pharm) - Pharmacy
Igbinedion University