Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JIMOH RAPHAEL

Lagos, Island

Summary

Dynamic customer service professional with extensive experience at Multichoice DSTV, excelling in payment processing and problem-solving. Proven ability to enhance customer satisfaction through effective communication and personalized support. Skilled in transaction accuracy and drawer balancing, consistently resolving issues and driving service improvements.

Overview

1
1
year of professional experience

Work History

Money Center Cashier

Elizabeth POINT OF SALES
11.2024 - 02.2025
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated the cash register to record transactions accurately and efficiently.
  • Reconciled the cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.
  • Used the POS system to enter orders, process payments, and issue receipts.
  • Reconciled discrepancies between sales slips, tickets, receipts, andcash totals quickly and accurately.
  • Greeted customers promptly and responded to questions.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.and cash

Administrative Coordinator

YOUTH CORPS Oshodi/Isolo Local Govt
Lagos
11.2023 - 10.2024
  • Provided assistance during special projects or events as needed.
  • Assisted executives with personal tasks and scheduling to optimize their time management and productivity.
  • Delegated work to staff, setting priorities and goals.
  • Managed daily office operations, including supply inventory and maintenance requests, to maintain an efficient work environment.
  • Organized and maintained filing systems for sensitive documents.
  • Assisted with the onboarding of new employees by providing information packets and training materials.
  • Consulted with managers to resolve problems relating to employee performance, office equipment, and work schedules.

Education

Bachelor of Science - Economics

Kogi State University
Anyigba Kogi, Nigeria
02.2023

High School Diploma -

St. Saviour's High School
Egan Lagos, Nigeria
07.2017

Skills

  • Customer service
  • Cash handling expertise
  • Financial record keeping
  • Sales and upselling
  • Price identification
  • Loss prevention strategies
  • Cash drawer balancing
  • Coin and currency counting
  • Cleaning and sanitizing
  • Drawer balancing
  • Loss prevention
  • Calendars management
  • Transaction reconciliation
  • Customer database systems
  • Project management
  • Meeting coordination
  • Document management
  • Correspondence management
  • Report preparation
  • Documentation and recordkeeping
  • Staff scheduling procedures
  • Employee development

Languages

English
First Language

Timeline

Money Center Cashier

Elizabeth POINT OF SALES
11.2024 - 02.2025

Administrative Coordinator

YOUTH CORPS Oshodi/Isolo Local Govt
11.2023 - 10.2024

Bachelor of Science - Economics

Kogi State University

High School Diploma -

St. Saviour's High School

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JIMOH RAPHAEL