Jill Purves
Toronto
Summary
Dedicated and compassionate professional with a strong background in community service and nonprofit operations, specializing in food security and client support. Experienced in managing food distribution programs, coordinating volunteers, and fostering partnerships with local organizations to maximize community impact. Skilled in data management, inventory control, and compliance with food safety regulations to ensure efficient and effective service delivery. Adept at communication, problem-solving, and maintaining a positive rapport with diverse stakeholders, including clients, volunteers, donors, and community partners. Committed to enhancing the well-being of individuals and families in need through strategic planning, innovative solutions, and a collaborative approach to addressing food insecurity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Agency Relations Assistant
Food Banks Mississauga
Mississauga
05.2024 - 09.2024
- Led the data collection for the 2024 Annual Client Survey, surpassing the initial target by 27% with 485 completed surveys.
- Conducted both telephone and in-person client interviews to gather meaningful data, offering additional resources and information to clients as needed.
- Presented key findings and recommendations in inter-departmental meetings, contributing to strategic planning and enhancing future survey methodologies.
- Managed and trained a team of 18 volunteers, serving as the primary point of contact and providing ongoing support throughout the data collection process.
- Analyzed client data to identify trends in demographics, socio-economic situations, and satisfaction, and developed data-driven recommendations for program improvement.
Student Placement (Intake Worker)
Food Banks Mississauga
Mississauga
09.2023 - 04.2024
- Spearheaded the pilot for the Community Assist program, leading efforts to optimize intake procedures and improve client services.
- Efficiently managed daily intake for 5-20 families using the Link2Feed system, ensuring seamless access to local Food Banks and community resources.
- Developed tailored food hampers to accommodate individual family needs, dietary restrictions, and the unique requirements of newcomers residing in diverse hotel accommodations.
- Created and organized essential documentation, including detailed information cards for out-of-city users, crisis support materials, and a system for tracking food distribution and weight.
- Planned and co-facilitated training sessions for front desk volunteers, enhancing their familiarity with intake procedures, and conducted over 100 eligibility assessments for the Tax Clinic Program, resulting in 50+ scheduled appointments within two months.
Jr. Project Manager/Accounts Receivables
Priority Permits
Hamilton
08.2019 - 04.2022
- Managed a portfolio of 50 concurrent projects, ensuring all timelines were met and client expectations were consistently achieved.
- Facilitated effective communication by managing daily channels to address inquiries related to new, existing, and previous projects via email and phone.
- Completed 20 weekly cross-references of client signage against specific municipal sign bylaws, ensuring full compliance and reducing risk of penalties.
- Crafted comprehensive variance application rationales within a strict 5-day deadline and successfully presented them at city council meetings, advocating for signage initiatives.
- Conducted in-depth research on sign bylaws for multi-location businesses nationwide, collaborating to establish optimal size and design standards while managing financial records by processing 80-120 invoices monthly using QuickBooks.
Part-Time Administrative Assistant
CIBC Governance and Government Relations
Toronto
12.2017 - 06.2018
- Provided comprehensive administrative support to the Vice President (VP), enhancing organizational efficiency and streamlining daily operations.
- Drafted and distributed accurate meeting minutes and maintained meeting rooms with essential supplies to facilitate seamless operations.
- Developed and implemented a robust filing system for a team of 13, ensuring effective document distribution, maintenance, and confidentiality.
- Coordinated the onboarding process for new employees by ordering and setting up necessary equipment, such as laptops, phones, and headsets.
- Managed VP communications, coordinated weekly 'Touch Base Meetings,' and prioritized daily schedules to optimize team collaboration and productivity.
Executive Assistant
Forno Cultura
Toronto
12.2016 - 01.2018
- Facilitated the resolution of guest complaints using effective de-escalation techniques, enhancing customer satisfaction and maintaining the organization’s reputation.
- Delivered bi-weekly progress reports to investors, covering budget analysis, store performance metrics, and project proposals to foster transparency and informed decision-making.
- Managed accounts payable functions for multiple store locations, ensuring timely and accurate processing of invoices, vendor payments, and reconciliations to maintain financial integrity.
- Supported payroll management for a team of over 40 staff members, ensuring accurate bi-weekly compensation disbursement in line with organizational standards and regulations.
- Regularly participated in and meticulously documented 5-10 weekly meetings with stakeholders, including owners, investors, and staff, ensuring comprehensive and accurate meeting minutes.
Education
Social Service Worker Diploma with Honours -
Georgian College
Orangeville, ON04.2024
Skills
- Empathy
- Teamwork
- Adaptability
- Communication
- Problem-Solving
- Time Management
- Event Planning
- Data Management
- Financial Management
- Volunteer Coordination
- Inventory Management
- Compliance Knowledge
Certification
RSSW (OCSWSSW #: 855070)
References
Available upon request.
Timeline
Agency Relations Assistant
Food Banks Mississauga
05.2024 - 09.2024
Student Placement (Intake Worker)
Food Banks Mississauga
09.2023 - 04.2024
Jr. Project Manager/Accounts Receivables
Priority Permits
08.2019 - 04.2022
Part-Time Administrative Assistant
CIBC Governance and Government Relations
12.2017 - 06.2018
Executive Assistant
Forno Cultura
12.2016 - 01.2018
RSSW (OCSWSSW #: 855070)
Social Service Worker Diploma with Honours -
Georgian College
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