JOY IYORE FATONA
Snr Operations Executive
Abuja
Summary
An Experienced Operations Executive, with a proven track record of success in driving organizational growth and profitability through strategic planning and execution. With a hands-on approach, i have led cross-functional teams in optimizing operations, reducing costs, and increasing revenue while maintaining a strong focus on customer satisfaction. My ability to develop and implement innovative solutions and manage complex projects has resulted in improved efficiency and productivity across all levels of the organization. As a collaborative leader, I am committed to fostering a culture of teamwork and empowerment, inspiring high-performance teams to achieve their full potential.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
12
12
Certificates
Work History
Head, Group Support Services
The Stalwart Group
Abuja
05.2021 - Current
- Constantly Developing and implementing operational policies and procedures to improve efficiency and effectiveness of the company.
- Ensuring that all support services align with the company's overall strategic objectives.
- Managing and optimizing resources, including staff, budgets, and technology.
- Developing and maintaining relationships with key stakeholders, such as vendors, partners, and clients.
- Providing leadership and guidance to the support services team.
- Project Manager for a one year Training Evaluation Exercise for UN- IOM as a consultant.
- Supervised various trainings Activities for clients such as Netco, CBN , NLA , etc
- Supported Technical and financial operations for team to facilitate in Trainings and Evaluation Exercises.
- Identified and mitigated operational risks to minimize potential negative impacts on organization.
- Established Departmental SOP to promote company culture and vision.
- Analyzing data and performance metrics to identify opportunities for improvement
- Communicating with the CEO and other executives on the progress of support services initiatives.
- Controlled expenditure in line with projects budgets to achieve optimal result
- Identified and managed service risks within company
- Liaised with human resource department to resolve employee conflicts and concerns in need of escalation
- Maintained smooth back-office functions to promote efficient business operations
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns
- Represented organization at external meetings and events to promote and build relationships with key stakeholders.
- Defined company-wide business processes and procedures, prioritizing cost-effective optimizations.
- Supervised staff with management of new employee training and development policies
- Enhanced profitability through careful expense management modifications.
- Supported special financial and business projects with administrative assistance
- Documented and modeled financial data for use in business planning
- Represented company at conferences and seminars to boost outreach.
Head of Human Resources
Stalwart Consults International
Abuja
12.2021 - Current
- Recommended policy and training changes to keep employees current with new strategies and requirements
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Updated company policies and organogram
- Instructed senior leaders on appropriate employee corrective steps.
- Collaborated with both manager and employees to handle questions and resolve work-related issues
- Introduced new hires and conducted induction training sessions explaining HR policies, procedures, laws, rules, regulations and standards
- Recruited top talent to maximize profitability.
- Fostered positive work environment through comprehensive employee relations program.
- Coordinated technical training and personal development classes for staff members.
- Designed and implemented rewards and recognition program through annual employee evaluation or performance appraisal system
- Advised managers on employment matters such as sexual harassment and equal employment opportunity laws to keep the workplace fully compliant
- Stayed up to date on industry changes to keep the organization responsive to new legal standards
- Assessed workforce requirements across each project and conducted recruitment drives and selection processes
- Assisted leadership in streamlining all HR functions, analyzing and developing compensation structures, evaluating pay practices and streamlining payroll process
- Organized employee engagement surveys analyzed results data and formulated plans to increase satisfaction
- Managed successful training programs for both new hires and established employees to keep everyone on the same page and the company thriving
- Ensured proper communication across hierarchy and with employees for timely redress of employees' grievances, complaints and harassment allegations, promoting harmonious work environment.
Executive Assistant to the Chief Executive Officer
George Donga Oil and Engineering Services LTD
Lagos
12.2017 - 01.2019
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation
- Prepared meeting agendas and briefing papers for members of board of directors and executive team
- Updated executives on changing business needs by thoroughly documenting internal and client meetings
- Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services
- Managed external contacts for CEO and kept track of periodic communication needed for priority contacts
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
- Worked with senior management to initiate new projects and assist in various processes
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies
- Handled all scheduling and logistics planning for conferences and monthly meetings
- Kept physical files and digitized records organized for easy updating and retrievable authorized team members
- Allocated executive tasks and managed complex calendars and administrative functions
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue.
Executive Assistant to the Director
Intel's Nigeria Limited
Abuja
07.2012 - 12.2017
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Developed and maintained automated alert systems for important deadlines.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Handled confidential and sensitive information with discretion and tact.
- Used advanced software to prepare documents, reports, and presentations.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Facilitated training and onboarding for incoming office staff.
- Updated and maintained confidential databases and records.
- Took notes and dictation at meetings.
- Handled incoming and outgoing mail, email and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Promotional Sales Representative
The First Group
Abuja
08.2011 - 06.2012
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Customer care representative off-site
- Developed and delivered engaging sales presentations to convey product benefits.
- Handled calls to address customer inquiries and concerns
- Worked with customers to understand needs and provide direct them to the sales personal
Media Executive
Federal Capital Territory Administration
Abuja
07.2010 - 06.2011
- Served as primary point of contact for incoming media calls, including requests for meetings and interviews with company executives and experts
- Handled external communications with media and public relations professionals.
- Put together and distributed press kits and other materials
- Completed in-depth research into topics Needed for my Boss
- Maintained Company business record/files
- Wrote company letters and reviews
Public Relations Intern
James Amuta Company
Lagos
12.2009 - 06.2010
- Proofread and edited materials prepared by all staff to check and correct spelling, grammar and style
- Developed original content for blog posts and website articles.
- Helped plan and execute private, company and client events
- Provided administrative support to senior team members
- Worked with marketing department on branding strategies
- Monitored marketing content for quality, accuracy and impact
- Cultivated and maintained strong relationships with media outlets
- Built media kits in support of specific strategic initiatives.
Education
Communications Strategies: Virtual -
University Of Canada
Canada 01.2020 - 03.2020
Bachelor of Arts - Theatre Arts
Niger Delta University
Nigeria 09.2005 - 12.2009
Skills
Leadership Skills
Certification
Diploma in Operations Management - Alison
Timeline
Certificate in Talent Management - PMI
05-2023
Diploma in Operations Management - Alison
01-2023
Diploma in Human Resources - Alison
01-2023
ISO 9001:2015 Quality Management System - Alison
12-2022
Project Management Foundations - PMI
05-2022
Head of Human Resources
Stalwart Consults International
12.2021 - Current
Quality Management Foundations- NASBA
07-2021
Project Management skills for Leaders- PMI
06-2021
Managing Teams - NASBA
05-2021
Head, Group Support Services
The Stalwart Group
05.2021 - Current
Event Planning Foundations - PMI
03-2020
Administrative Professionals Foundations -LinkedIN
03-2020
Human Resources Foundations - SHRM
02-2020
Human Resources Foundations- HRCI
02-2020
Communications Strategies: Virtual -
University Of Canada
01.2020 - 03.2020
Executive Assistant to the Chief Executive Officer
George Donga Oil and Engineering Services LTD
12.2017 - 01.2019
Executive Assistant to the Director
Intel's Nigeria Limited
07.2012 - 12.2017
Promotional Sales Representative
The First Group
08.2011 - 06.2012
Media Executive
Federal Capital Territory Administration
07.2010 - 06.2011
Public Relations Intern
James Amuta Company
12.2009 - 06.2010
Bachelor of Arts - Theatre Arts
Niger Delta University
09.2005 - 12.2009
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