Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Accomplishments
Additional Information
Certification
Interests
Timeline
Generic
JIDE MODELE

JIDE MODELE

Digital Innovation Manager
Lagos,Nigeria

Summary

I have 22 years professional work experience, 8 of which have been in Senior - Executive Management capacity. This experience spans tactical and strategic execution of technology solutions in core infrastructure, custom software development, business systems, service management and banking operations.


I have led multidisciplinary teams to develop innovative digital products as a key value driver to foster customer acquisition, customer engagement and revenue growth with good success. In recent times, I have explored practical and innovative use cases for emerging technologies such as Blockchain and Artificial Intelligence in the financial services sector.


Outside work, my other interests are Formula One motorsport, wind sailing, motorcycle touring, scuba diving and mountain hiking.

Overview

23
23
years of professional experience
9
9
years of post-secondary education
4
4
Certificates

Work History

Head, IT Applications

FBNQuest Group
Lagos
11.2015 - 10.2021
  • Facilitated the rollout of new financial service solutions such as a corporate internet banking portal, implementation of a trade information system, and Order Management System, SWIFT message solution, instant payment systems via NIBSS NIP, a payment and collections platform via Interswitch.
  • Achieved a 40% process improvement (10 months) in back-office operations via the implementation of key initiatives via the design and implementation of settlement letters, automatic fund redemption, automated accrual distribution, integration with 3rd party payment processors for STP outflows.
  • Supervised the enhancement of existing solutions such as FX forwards in our core banking solution, Integration with instant payment processors (Interswitch, NIBSS and PayStack), retail customer self- service solutions for securities customers, revamped notifications platform for customer messaging and online transaction monitoring solution, regulatory platforms such as the CBN Information Sharing System (CISS), Customer Complaint Management System (CCMS), Customer Due Diligence (CDD) solution amongst others to achieve strategic objectives.
  • Oversaw the design, build and deployment of FBNEdge, a mobile (Android & iOS) application designed to automate FBNQAM processes to achieve the objective of increasing customer growth and funds under management.
  • FBNEdge facilitated the digital onboarding of 9k+ customers (1k+ new, 7k+ existing) and investment turnover of over N6.2b in 14 months of operation without marketing.
  • Oversaw the IT applications team in the delivery of Project Quartz, an enterprise wide IT systems overhaul for the FBNQuest Investment Banking and Asset Management Group of 5 financial services companies covering Investment banking, Asset management, Securities, Trustees, Structured Products and Alternative Investment.
  • Project Quartz delivered 9 best in class solutions covering Core Banking, Asset Management (FBNQAM), Customer Relationship Management, Financial Reporting, Human Resources, Portfolio Management, Equities Trading, Fixed Income Trading, Commercial Loan Origination, Internet Banking and IT Service Management.
  • Chaired the process optimization initiative for FBNQuest Asset Management (over $1bn AUM) which delivered process improvement and customer experience initiatives which significantly reduced customer service issues, improved service turnaround and grew product investment.

Head, Information and Communication Technology

Kakawa Discount House (now FBNQuest Merchant Bank)
Lagos
04.2007 - 11.2015
  • In accordance with strategic objective, reduced Kakawa Group’s (Discount House and Asset Management Subsidiary) IT footprint by 15% per annum and IT capital operational expenditure by 20% whilst improving operational efficiency by over 40% across IT operations in 2 years (20011 – 2013).
  • No regulatory infraction on IT governance and operations over a seven year period at Kakawa.
  • Supervised virtualization of 70% of Kakawa’s IT datacenter infrastructure comprising of Windows, Linux and Solaris server systems, networking systems and storage systems on a minimalist budget, reducing power, support, licensing, maintenance costs and improving systems availability and reliability by 40% in 18 months without significant disruption to daily operations.
  • Supervised virtualization of Infosys Finacle on Solaris platform, being the first known implementation in Africa, saving Kakawa 80% hardware Annual Technical Support (ATS) costs and reducing dependence on 3rd party support.
  • Supervised the design, development, documentation and support of 60% of business systems supporting daily operations at Kakawa, meeting internal and regulatory deadlines on a lean staff compliment.
  • Improved Kakawa’s ICT audit rating from fairly good to very good in two years and consistently maintained same while overhauling core IT business infrastructure.
  • Revamped the Business Continuity Program (BCP) to ensure that Recovery Time and Recovery Point Objectives are consistently met; supervised successful execution of the BCP program for two consecutive years.
  • Oversaw the design and implementation of the Kakawa/FBN Verve debit card implementation project.

Head, Information Systems

Alpha-Beta Consulting LLP
Lagos
09.1999 - 04.2007
  • Managed the development and administration of the Electronic Banking System for Revenue Cycle Management (EBS-RCM) program at Alpha-Beta Consulting consisting of over three hundred workstations and servers, 17 VPN networks, 22 business offices in 5 states, 15 direct reports and over 40 contract staff.
  • Responsible for hosting and support of the EBS-RCM portal for tax clearance validation in Lagos State and three other state government projects.

Software Developer

HIMACS Limited
Lagos
09.1999 - 08.2000
  • Provided first line support for Cooperative and Account Management System (CAMIS) for Shell Staff Co-operative Lagos.
  • Developed prototype for web version of CAMIS as Minimum Viable Product.

Education

Master of Science - Information Technology, Information Security

UNIVERSITY oF LIVERPOOL
Liverpool, UK
04.2007 - 07.2011

Bachelor of Science - Physics

LAGOS STATE UNIVERSITY
Lagos, Nigeria
03.1994 - 03.1999

Skills

Infrastructure Development

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Affiliations

  • Co-Chair, Employee Evaluation Committee (FBNQMB) - Feb 2019
  • Member IT Steering Committee (FBNQMB) March 2018 - Date
  • Member Innovation Committee (FBNQMB) – April 2018 - Date
  • Member Quality Assurance Committee (FBNQMB) – March 2019 – Date
  • Member Change Advisory Board (FBNQMB) 2017 - Date
  • Member, Management Executive Committee (Kakawa) 2014 – Nov 2015
  • Acting Head, Business Support Group (Kakawa) July 2014 – Nov 2015
  • Member, Asset and Liability Committee (Kakawa) Mar 2013 – Nov 2015
  • Culture Champion, Kakawa Discount House 2011 – Nov 2015
  • Member, CIBN IT Strategy Implementation Committee (CIBN) 2012
  • Member, Money Market Automation committee (now FMDQ) 2009
  • Member, Risk Management Committee (Kakawa) 2008 – Nov 2015
  • Member, IT Steering Committee (Kakawa) 2007 – Nov 2015
  • Facilitator, Aspiring Entrepreneur Program FATE Foundation 2004 – 2014

Accomplishments

  • Achieved FBNQuest IT Applications business systems efficiency performance targets by re-architecting custom applications interface and comprehensively documenting the road map to stabilize operational challenges using the Enterprise Architecture Framework. I also introduced the automation of solution delivery by initiating DevOps (Azure) and an Agile approach to deliver iterative value to customers. (Aug 2020)
  • Documented and resolved customer attrition issues for FBNQuest Asset Management which led to the development of FBNEdge, a mobile banking app which was the cumulation of several operational and customer engagement initiatives to address known business challenges. This resulted in growth of over 20% in customer acquisition, 30% in Assets Under Management in the first year of operation. (Oct 2019)
  • Collaborated with a team of over 150 professionals which include Executive Management staff, Business Team Leads, consultants from Accenture, PwC and EY in Project Quartz, an enterprise-wide business transformation project which delivered 9 best in class business solutions to the FBNQuest Financial services Group. (Nov 2018)
  • Supervised operations for 5 departments as acting Head of the Business Support Group of Kakawa Discount House for 14 months where I oversaw Customer Service, Customer Care, Financial Control, Treasury Operations and Information Technology. This was a multi-disciplinary team of about 50 persons of various cadre. (April 2016)
  • Reduced Operating Expenses by 20% while increasing IT Operations efficiency by 40% in 18 months by visualizing the datacenter and core banking infrastructure of the Kakawa Group using VMWARE and Solaris virtualization for Finacle Core banking software. (Feb 2013)

Additional Information

Career is one of the many opportunities I find meaning and fulfillment. I experience personal and team satisfaction as challenges become meaningful and impactful solutions. The shared learning and growth opportunities are some of life's priceless experiences.


I seek to extend my career by working with a culturally diverse team driven to solve real-life challenges; leveraging innovation, entrepreneurship, and satisfying curiosity with research to develop self-sustaining solutions through iterative discovery.



Certification

Blockchain Council - Certified Blockchain Expert

Interests

Wind Sailing

Mountain Hiking

Scuba Diving

Motorcycle Touring

Formula One Motorsport

Timeline

AI for Business Specialization

10-2021

Blockchain Council - Certified Blockchain Expert

09-2021

MiT Professional - Leadership and Innovation

07-2021

Head, IT Applications

FBNQuest Group
11.2015 - 10.2021

Lagos Business School - Senior Management Program (SMP 42)

11-2011

Master of Science - Information Technology, Information Security

UNIVERSITY oF LIVERPOOL
04.2007 - 07.2011

Head, Information and Communication Technology

Kakawa Discount House (now FBNQuest Merchant Bank)
04.2007 - 11.2015

Head, Information Systems

Alpha-Beta Consulting LLP
09.1999 - 04.2007

Software Developer

HIMACS Limited
09.1999 - 08.2000

Bachelor of Science - Physics

LAGOS STATE UNIVERSITY
03.1994 - 03.1999
JIDE MODELEDigital Innovation Manager