Jibril Hajarah
Abuja,Nigeria
Summary
Seeking Medical or non medical Secretary or Manager position that will allow me to grow and use my skill to provide Administrative support, policy development, and conflict resolution to drive Office or Organizational success, foster a positive workplace culture, and contribute to long-term growth.
Results-driven manager with a proven track record in optimizing healthcare operations. Skilled in staff supervision, training program implementation, and maintaining high standards of service delivery. Committed to fostering a collaborative team environment.
Overview
3
3
years of professional experience
Work History
Manager
Prime Care Hospital Gwarinpa
Abuja
05.2025 - Current
- Managed daily operations to ensure efficient patient care and service delivery.
- Managing Income and Expenses
- Developing goal and implementing new programs
- Recruit and Hire qualified candidates for open positions
- Supervised staff to maintain high standards of healthcare practices and protocols.
- Coordinated scheduling for medical personnel to optimize workflow and resource allocation.
- Implemented training programs for new employees to enhance team competencies and performance.
- Monitored staff performance and addressed issues.
Secretary
Prime Care Hospital
Gwarinpa, Abuja
12.2023 - 05.2025
- Phone call and mail handling in a professional manners from patient
- Managed patient information and medical records accurately and efficiently, utilizing electronics health record system (EMR)
- Greeting and assisting patients
- Familiarity with over 20 HMOs in the aspect of Pa requests and Claims
- Pa request, submitting Claims, sending and receiving referrals from HMOs using the HMOs portals or emails (HMO billings)
- Income & Expenses Recording, ability to use the POS and receiving Cash
- Arrange patients referrals
- Assist with other administrative task; scanning, photocopying, filing and typing
- Schedule Appointments
CUSTOMER SERVICE REPRESENTATIVE
Outsource Global
Mabushi, Abuja
02.2023 - 10.2023
- Resolve customers complaint with empathy, resulting in increased loyalty and repeat business
- Managed customer call effectively in fast-paced call center environment
- Listening to customers and handling issues/complain quickly and escalate major issues to supervisor
- Responding to customers quickly to meet their need and resolve problems
Education
M. Ed - Educational Psychology
University of Abuja
AbujaUniversity of Abuja - Primary Education
University of Abuja
Abuja 12.2017 - 01/2021
Skills
- Customer service
- Time Management
- Multitasking
- Microsoft Office
- Good Communication
- Clear
- Penmanship
References
Ibrahim Nuruddin Katsina, Ph.D, CEng, Chartered Engineer, inkatsina@gmail.com, 2348035738344
Communication Skills
- Excellent verbal communication skills
- Confident, and professional speaking abilities
- Empathic listener and persuasive speaker
- Creative Writer
Languages
English
Intermediate
B1
Timeline
Manager
Prime Care Hospital Gwarinpa
05.2025 - Current
Secretary
Prime Care Hospital
12.2023 - 05.2025
CUSTOMER SERVICE REPRESENTATIVE
Outsource Global
02.2023 - 10.2023
University of Abuja - Primary Education
University of Abuja
12.2017 - 01/2021
M. Ed - Educational Psychology
University of Abuja