Maxhego John Mhlakaza
Jouberton
Summary
Dedicated and hardworking General Worker/Cashier with extensive years of experience in providing exceptional customer service, maintaining efficient store operations, and handling daily cash transactions. Proven ability to work in fast-paced environments, ensuring accuracy in cash handling, product stocking, and general store upkeep. Strong attention to detail, excellent communication skills, and a commitment to maintaining a positive customer experience. Adept at multitasking and managing various responsibilities, including inventory management, assisting customers, and maintaining cleanliness in compliance with safety standards. Seeking to leverage my skills to contribute to the success of a dynamic retail or service-oriented organization.
Overview
5
5
years of professional experience
Work History
Cashier \ Packer
Attendant
South Africa, South Africa
01.2022 - 01.2023
- Handled an average of 100+ transactions daily, ensuring accuracy and speed while maintaining a balanced cash drawer at the end of each shift.
- Addressed customer inquiries and concerns with a positive attitude, leading to a 95% customer satisfaction rating based on post-interaction surveys.
- Performed packing tasks with precision, ensuring items were securely packaged and correctly labeled to minimize returns and enhance shipping efficiency.
- Adhered to health and safety standards by keeping checkout and packing areas tidy, which contributed to a 20% decrease in workplace accidents.
- Conducted regular stock checks and coordinated with the inventory team to ensure accurate product availability and timely restocking.
Attendant
Cashier
South Africa, South Africa
01.2021 - 01.2022
- Ensured customer satisfaction by maintaining a positive attitude, addressing inquiries promptly, and following up on unresolved issues.
- Performed routine cleaning and maintenance of high-traffic areas, adhering to health and safety standards to create a welcoming environment.
- Balanced cash drawers at the beginning and end of shifts, maintaining 100% accuracy in financial reporting and preventing discrepancies.
- Collaborated with a team of 10+ attendants to ensure smooth daily operations, communicating effectively to prioritize tasks during peak hours.
- Regularly inspected equipment and facilities, ensuring compliance with organizational safety standards and industry regulations.
General Worker\Cashier
Attendant
South Africa, South Africa
01.2018 - 01.2020
- Delivered exceptional service to customers by efficiently handling transactions, addressing inquiries, and resolving issues, resulting in a 20% increase in customer satisfaction scores.
- Managed cash register operations with accuracy, including processing sales, handling cash and credit transactions, and reconciling end-of-day balances, with a 99.9% accuracy rate.
- Assisted in inventory control by restocking shelves, conducting regular inventory counts, and ensuring product availability, contributing to a 15% reduction in stock shortages.
- Supported sales efforts through effective product recommendations and promotions, boosting sales by 10% during peak periods and seasonal promotions.
- Streamlined checkout processes and maintained a clean, organized workspace to enhance operational efficiency and improve the overall shopping experience for customers.
Education
Bachelor of Science - Science
Nkang Mahlale Secondary School
South AfricaSkills
- Cash Handling
- POS System Operation
- Inventory Management
- Barcode Scanning
- Basic Accounting
- Merchandising
- Payment Processing
- Customer Service
- Basic Math Skills
- Shelf Restocking
- Attention to Detail
- Time Management
- Communication Skills
- Problem-Solving
- Teamwork
- Adaptability
- Workplace Safety
- Customer Relationship Building
- Stress Management
Timeline
Cashier \ Packer
Attendant
01.2022 - 01.2023
Attendant
Cashier
01.2021 - 01.2022
General Worker\Cashier
Attendant
01.2018 - 01.2020
Bachelor of Science - Science
Nkang Mahlale Secondary School
Similar Profiles
Cathy A. GrecoCathy A. Greco
Pioneer Transportation at AttendantPioneer Transportation at Attendant
Olwethu MbangiOlwethu Mbangi
Parking Attendant at AttendantParking Attendant at Attendant
Alisha AragonAlisha Aragon
DogSpot at Yard Attendant, Part Time Front Desk AttendantDogSpot at Yard Attendant, Part Time Front Desk Attendant