Jessica Udah
Virtual Assistant / Customer Care
Abuja, FCT,FC
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management, and customer service skills. Offering 5 years of experience providing quality administrative support to clients.
Overview
4
4
years of professional experience
Work History
Virtual Assistant
National Drug Law Enforcement Agency, NDLEA
09.2023 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- 80 WPM typing speed.
Virtual Assistant
Private Practice
01.2022 - Current
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Organized and managed team tasks using Trello and Slack.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Researched topics and events to support supervisor's work agenda and projects.
- Conducted thorough research for projects, contributing to well-informed strategies and decision-making processes for and an Ambulance company.
- Performed research to collect and record industry data for NGOs.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Conferred with customers by telephone, chat or email to provide information.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Made over 100 data entries daily, with zero errors and timely deliveries.
Operations Agent
TLScontact
11.2022 - 02.2024
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Attended to 20-50 customers on an average day.
- Maintained up-to-date knowledge of industry best practices, trends, and technologies by attending relevant conferences and training sessions.
- Improved operational efficiency by streamlining processes and implementing new strategies.
- Explained features and advantages of the different products and services to promote sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to team objectives in fast-paced environment.
Education
No Degree - Virtual Assistant/ Customer Care
ALX Africa
Online 04.2001 -
Bachelor of Science - Human Anatomy
Ahmadu Bello University
Zaria, Kaduna State, Nigeria 04.2001 -
Skills
Customer service
Microsoft office
Data entry
Attention to detail
Calendar management
Social media updating
Meeting scheduling
Problem-solving
Task prioritization
Time management
Document preparation and File organization
Travel arrangements
Verbal and written communication
Email management
Multitasking
Timeline
Virtual Assistant
National Drug Law Enforcement Agency, NDLEA
09.2023 - Current
Operations Agent
TLScontact
11.2022 - 02.2024
Virtual Assistant
Private Practice
01.2022 - Current
No Degree - Virtual Assistant/ Customer Care
ALX Africa
04.2001 -
Bachelor of Science - Human Anatomy
Ahmadu Bello University
04.2001 -