Hi, I’m
Jessica Okemini
Badore,Lagos - Nigeria
Summary
Dynamic professional with extensive experience in customer service and team leadership. Proven expertise in cash handling and effective communication, consistently enhancing customer satisfaction. Adept at training staff and resolving issues swiftly, contributing to a seamless operational flow and improved sales strategies. Passionate about delivering exceptional customer experiences.
Overview
4
years of professional experience
2022
years of post-secondary education
Work History
Black bell restaurant Lagos , Nigeria
Assistant Head Cashier
12.2023 - 06.2025
Job overview
- Maintained an organized workspace to ensure smooth transaction flow and customer satisfaction.
- Provided friendly customer service by addressing inquiries and resolving issues promptly.
- Collaborated with staff to facilitate effective communication during busy shifts.
- Balanced cash drawers at shift end to ensure accuracy in financial reporting.
- Trained new cashiers on procedures and best practices for efficient service delivery.
- Resolved customer complaints quickly and efficiently.
- Trained new cashiers on proper cash handling techniques and policies.
- Reviewed reports from previous days' transactions for accuracy.
- Assisted customers with questions regarding products or services offered in store.
- Managed a team of 5-10 employees on a daily basis.
- Performed opening and closing procedures for registers as required.
- Verified cash drawer amounts at the beginning and end of each shift.
- Balanced daily sales with receipts and deposits.
- Maintained accurate records of all transactions made within the day.
- Handled large sums of money while ensuring security protocols were followed.
Lynet fashion home Ogun , NG
Fashion Designer
10.2021 - 12.2023
Job overview
- Designed seasonal clothing collections based on market trends and customer preferences.
- Collaborated with production teams to ensure design concepts were accurately executed.
- Created technical sketches and detailed specifications for garment construction.
- Selected fabrics and materials that align with design vision and quality standards.
- Conducted fittings and adjusted designs to enhance fit and style.
- Created designs for seasonal collections, researching trends and fabrics to inform design decisions.
- Constructed and styled garments by hand and by machines.
- Trained junior designers on fashion illustration techniques.
Education
Jordan Model College Ogun , Lagos
Skills
- Cash handling
- Team leadership
- Effective communication
- Attention to detail
- Business development
- Sales expertise
- Customer service
- Fashion illustration
- Customer success management
- Sales strategy development
- Customer experience enhancement
- Negotiation tactics
Languages
English
Advanced (C1)
C1
Timeline
Assistant Head Cashier
Black bell restaurant
12.2023 - 06.2025
Fashion Designer
Lynet fashion home
10.2021 - 12.2023
Jordan Model College
07.2021
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