JESSICA K. AGBALA
PROJECT COORDINATOR
Port-Harcourt,Rivers
Summary
Project Coordinator and Business Analyst with 3+ years of experience who improved a key business workflow by 20% and successfully supported 5+ healthcare technology initiatives. Delivered end-to-end project coordination, stakeholder management, UAT, and reporting while driving seamless collaboration across internal teams, vendors, and executive leaders.
Overview
4
4
Certifications
4
4
years of professional experience
Work History
Business Analyst/ Projector coordinator
OGSoft Solutions Ltd
03.2023 - Current
- Prepared and delivered weekly stakeholder reports and high-impact executive presentations to OGSoft leaders, project directors, and cross-functional stakeholders (internal teams and vendors), significantly improving project visibility and enabling faster, data-driven decision-making that accelerated initiative delivery.
- Led end-to-end User Acceptance Testing (UAT) for a major Hospital Management System upgrade, directing defect identification, prioritization, and resolution across development teams while coordinating stakeholders to ensure release readiness, resulting in on-time go-live with zero critical defects and successful client sign-off.
- Delivered a 20% improvement in a core business workflow by conducting needs analysis, redesigning processes, and securing stakeholder alignment, significantly reducing manual effort and accelerating turnaround time for end users.
- Led software implementation workshops for hospital teams, training 35+ users and driving high adoption, seamless rollout, resulting in smooth system deployment and strong user uptake.
- Led meetings between 35+ healthcare professionals and executives, to resolve requirement gaps and conflicting priorities, resulting in clear communication and smoother training delivery across deployment activities.
IT Project coordinator (on-site)
Itech Energy
02.2022 - 02.2023
- Coordinated end-to-end delivery of 5+ IT and energy sector initiatives, aligning scope, timelines, and stakeholders to achieve on-time execution and reduce delivery risks.
- Enhanced project tracking and visibility using Trello, Microsoft Excel, and collaboration tools to monitor progress, assign tasks, and manage performance, resulting in a 5% reduction in delivery delays and faster issue resolution across teams.
- Managed budgeting and cost tracking for ₦1.5M worth of projects, maintaining expenditures within approved limits and successfully avoiding overspend.
- Created and maintained essential project artifacts (schedules, status reports, risk logs, and meeting minutes) to support governance, improve stakeholder visibility, and enable accurate project tracking.
Education
Bachelor in Education (B.Ed) - Educational Foundations in English Language
University of Port-Harcourt
Port-Harcourt, Nigeria09-2017
Skills
Requirements gathering
User Acceptance Testing
Methodologies: Agile, Scrum, Lean, DevOps (CI/CD, IaC)
Tools & Technologies: Jira, Trello, Salesforce, Microsoft Excel, Microsoft Office Suite, Google Workspace, Microsoft Teams, Zendesk
Data analysis
Analytical thinking
Budget tracking
Expectation management
Problem-solving
Certification
Google project management certificate
Timeline
Google project management certificate
07-2024
Google Ai Essentials
07-2024
Coursera business analysis & process management
03-2024
Business Analyst/ Projector coordinator
OGSoft Solutions Ltd
03.2023 - Current
IT Project coordinator (on-site)
Itech Energy
02.2022 - 02.2023
Bachelor in Education (B.Ed) - Educational Foundations in English Language
University of Port-Harcourt